Volunteer and Green Redmond Program Coordinator

JOIN REDMOND!

The City of Redmond is a thriving, culturally diverse community and is home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The Volunteer and Green Redmond Program Coordinator plans, develops, implements, and manages the City's volunteer engagement program and Green Redmond stewardship initiatives. This position serves as the lead coordinator for citywide volunteerism efforts while advancing environmental stewardship, urban forestry, restoration, and sustainability goals through community partnerships and volunteer engagement.

Working across City departments, community organizations, schools, businesses, and volunteer groups, the Coordinator develops programs, events, partnerships, and systems that increase community participation and support City priorities. Responsibilities include coordinating volunteer opportunities, managing environmental stewardship programs, supporting tree canopy and restoration initiatives, developing outreach and educational materials, cultivating community partnerships, tracking program outcomes, and improving systems and processes that strengthen volunteer engagement throughout the City.

The ideal candidate is a collaborative relationship-builder who is passionate about volunteerism, environmental stewardship, community engagement, and who can balance strategic program development with hands-on event coordination and implementation.

ROLE & RESPONSIBILITIES

• Lead the development, implementation, coordination, promotion, and evaluation of the City's volunteer engagement programs and initiatives.
• Coordinate citywide volunteer management efforts, including program standards, procedures, volunteer recruitment, training, recognition, data collection, reporting, and continuous improvement initiatives.
• Manage and grow the Green Redmond program, including restoration projects, stewardship activities, volunteer events, Forest Steward support, community-based environmental initiatives, and implementation of related City plans and priorities.
• Develop and maintain relationships with community organizations, schools, businesses, neighborhood groups, non-profits, volunteers, and regional partners to advance volunteerism, environmental stewardship, and community engagement goals.
• Serve as the primary point of contact and technical resource for residents, volunteers, community partners, staff, leadership, commissions, and other stakeholders regarding volunteer and stewardship programs.
• Coordinate volunteer work parties, educational programs, stewardship events, community engagement activities, and special projects; oversee associated logistics, resources, scheduling, site coordination, and program operations.
• Develop and implement outreach campaigns, educational materials, presentations, toolkits, marketing content, email newsletters, and communication resources that promote volunteer opportunities, environmental stewardship, and City initiatives.
• Develop and document program procedures, operational guidelines, charters, best practices, and innovative approaches that improve program consistency, effectiveness, efficiency, and long-term sustainability.
• Monitor program performance, volunteer participation, volunteer hours, environmental outcomes, and other key metrics; prepare reports, recommendations, and analyses to support program evaluation and decision-making.
• Develop, manage, and report on program budgets, grants, fees, and other funding resources; track expenditures and identify opportunities to leverage resources and partnerships.
• Provide contract oversight for vendors, consultants, and service providers; ensure compliance with contractual requirements and City policies.
• Mentor interns, fellows, volunteers, volunteer leaders, and other program participants; may coordinate and direct the activities of staff, volunteers, and participants in support of program goals.
• Represent the City at community meetings, regional partnerships, volunteer events, conferences, committees, boards, commissions, City Council, and outreach activities.
• Assist with special projects, programs, and events as assigned.
• Other duties as assigned.

Knowledge, Skills and Abilities

Knowledge and Skills

• Principles and practices of volunteer management, community engagement, and partnership development.
• Environmental stewardship, restoration ecology, urban forestry, sustainability, natural resource management, and related best practices.
• Program development and administration, including planning, implementation, promotion, evaluation, and continuous improvement.
• Event planning, volunteer coordination, public outreach, and community engagement techniques.
• Applicable laws, regulations, policies, procedures, risk management practices, and City guidelines related to volunteer programs, environmental stewardship, and public programs.
• Budgeting principles and practices, including tracking expenditures, assessing funding needs, and managing program resources.
• Performance measurement, data collection, analysis, and reporting methods used to evaluate program effectiveness and outcomes.
• Customer service principles and practices.
• Public speaking, facilitation, presentation, and educational techniques.
• Business correspondence standards including English grammar, spelling, punctuation, formatting, and professional communication practices.
• Standard office practices, procedures, business etiquette, and organizational processes.
• Computer software, volunteer management systems, databases, and other technology used to manage program information, communications, metrics, and records.
• Effective communication methods and tools for engaging diverse audiences, stakeholders, and community partners.

Abilities to

• Gather, analyze, organize, and present information, recommendations, and ideas in a professional and effective manner.
• Establish, maintain, and strengthen collaborative working relationships with volunteers, community organizations, businesses, residents, elected and appointed officials, contractors, and City staff.
• Communicate clearly and effectively, both orally and in writing, with diverse audiences and stakeholders.
• Exercise independent judgment, initiative, creativity, and problem-solving skills in a dynamic work environment.
• Coordinate multiple projects, priorities, schedules, and resources while meeting deadlines and program objectives.
• Assess situations, identify priorities, and make sound decisions based on available information and organizational goals.
• Research, analyze, and interpret data, trends, best practices, and community needs to support program development and decision-making.
• Develop, implement, and evaluate programs, events, partnerships, plans, and initiatives that advance volunteer engagement and environmental stewardship goals.
• Recruit, train, mentor, motivate, and provide direction to volunteers, volunteer leaders, interns, fellows, and program participants.
• Facilitate meetings, lead presentations, and provide educational programming and outreach to community members and stakeholders.
• Work effectively both independently and collaboratively as a member or leader of a team.
• Adapt to changing priorities, emerging opportunities, and evolving program needs.
• Stay informed of developments, regulations, and best practices relevant to volunteer management, environmental stewardship, urban forestry, and community engagement.
• Represent the City professionally and effectively in public settings, community events, partnerships, and regional forums.
• Support planning processes to establish guiding documents for environmental stewardship, tree canopy, volunteer management, sustainability, and other related topics.

QUALIFICATIONS

Education and Experience

• Three years' experience in program coordination and development,
• High school diploma or equivalent; college degree or coursework preferred
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

Licenses and Certificates

• Valid WA State Driver's license required. Accommodation for lack of driver's license may be considered depending on the assignment or circumstances.
• Valid First Aid & CPR certifications (must be obtained within 6 months of hire)

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Program Coordinator job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

BENEFITS

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS -