Location: 3900 Paramount Parkway, Morrisville, NC (4-days onsite required) Division: Biologicals & Chemicals Division (BCD)
As a Senior Manager, Customer Operations, you will lead a high-performing team supporting the PCS business unit within BCD. You will be responsible for driving operational excellence, enhancing the end-to-end customer experience, and ensuring seamless coordination across supply chain, procurement, and commercial teams.
This role serves as the central "control tower" for customer operationsoverseeing order lifecycle management, service programs, and customer communicationswhile aligning with business objectives and delivering exceptional customer satisfaction.
Team Leadership & Development
Operational Excellence
Customer Experience & Strategy
Analytics & Continuous Improvement
Minimum Qualifications
Key Skills & Competencies
Why Join Thermo Fisher Scientific?
At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. You'll have the opportunity to grow your career while contributing to solutions that help make the world healthier, cleaner, and safer.
Sr. Manager - Customer Operations & Support • Morrisville, NC, United States
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