RVP, Regional Client Relations

Role RVP, Client Relationship Manager is a player/coach role responsible for coaching, mentoring, and training Client Relationship Managers (CRMs) while also managing a book of business comprised of small and mid-sized companies. Responsibilities Partner with Client Relationship Managers to act as a leader for CRMs helping to drive strategic growth and plan retention while improving the client experience. Leverage coaching/mentorship, relationship management, and training to drive improvement/maximize professional growth for CRMs on the team. Develop and execute a client strategy for your assigned book of business. Mentor individual service team members to guide performance improvement as measured by quality and service level metrics as well as field feedback and advisor satisfaction. Focus on process/procedural improvement to ensure effectiveness and efficiency in driving results and improving client satisfaction. Develop, enhance, and identify improvements to standard work. Assist in problem resolution/escalation management for CRM team by collaboratively working with the appropriate business areas. Support Continuous Improvement (CI) initiatives by leading huddles and sharing best practices. Develop and execute a strategic client strategy for your assigned book of business. Retain and grow assigned book of business. Develop and Strengthen Relationships with Advisors (Intermediaries), TPAs and Clients Introduce and Support New Product and Service Initiatives including identifying Cross Serve opportunities Consistent use of standard work for all job functions and required timely documentation in Salesforce. Knowledge & Experience Bachelor’s degree preferred or equivalent work experience. Minimum of 6 years of experience in the financial services industry or 3 years within the defined contribution marketplace FINRA series 6 or 7 and 63 State insurance license Strong analytical, organizational and time management skills Prior leadership/management/mentorship experience a plus Compensation Base salary range: $89,170 - $148,650 USD. The salary information is provided for candidates hired to work in listed locations and may vary based on geographic location, experience, education, licensure requirements and skill level. In addition to base salary, Voya offers incentive opportunities based on role to reward annual performance objectives. Salaries for part-time roles will be prorated based on hours worked. Benefits Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day Paid volunteer time — 40 hours per calendar year Critical Skills Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Analytical problem solving to reach well-reasoned solutions. Team Mentality: Partnering effectively to drive our culture and achieve goals. Business Acumen: Understanding of the financial services industry to make sound decisions. Learning Agility: Openness to new ideas and skills to stay competitive. Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. #J-18808-Ljbffr