Facilities Manager

Key Responsibilities Execute overall vision and leadership for the regional facilities team. Establish and execute strategic direction for operations and maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Assist in development of training programs to increase team technical capabilities. Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites. Support the Area Manager in the implementation of short and long-term projects for the client. Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client. Develop the appropriate monthly/quarterly/annual reporting for the client. Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis. Assist with the development and implement the annual management plan for the buildings within the area. Oversee multiple facilities across the region of different functions. Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality. Maintain Site Configuration Management Documents and Project Documents once the project is handed over. Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs. Assist in the procurement of vendors and services as required, assure POs are issued in an accurate and timely manner. Validate invoicing against issued POs. Utilize data to develop trends and insights that will drive continuous improvement in all site performance. Manage third-party contractors / vendors engaged in operating and maintaining properties. Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services. Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective. Maintain sites using Service Level Agreements and key performance indicators. Lead / assist in site incident investigation, utilize structured problem solving to identify root cause of failures. Client Relationship Management Develop and maintain positive relationship with Client Branch Managers and Operations teams. Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Employee Management Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour. Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership. Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools. Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken. Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities. Promote a culture of diversity and inclusivity for all team members. Financial Management Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client. Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations. Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc. Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects. Ensure compliance with Jones Lang LaSalle minimum audit standards. Skills & Qualifications Bachelor's or Master's degree in business administration, engineering technology, architecture or related field is preferred. A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams. Strong organizational and management skills. Strong interpersonal and supervisory skills. Strong presentation skills. Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful. Computer proficiency in CMMS Supervisory Responsibilities. Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment. Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment. Superior client relationship management skills. Demonstrated organizational and problem-solving skills. Ability to plan and manage within budget and time constraints. Strategic thinker with strong implementation orientation. Basic understanding of commercial leases, contract documents and general accounting practices. Familiarity with and understanding of various building systems. Ability to multitask and work without direct supervision. Excellent prioritization and conflict resolution. Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). Possess strong written, verbal communication and people skills. Strong collaborative management style. Ability to travel 10-20% of time to visually inspect regional sites and meet with JLL staff and Client representatives. Compensation 120,000.00 - 14,000.00 USD per year Location On-site - Andover, MA, Northborough, MA, Waltham, MA Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Equal Employment Opportunity Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Recruiting Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr