Operations Strategy & Analytics Manager

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

This is a high-visibility role at the intersection of hotel operations, strategy, and analytics. As the Operations Strategy & Analytics Manager, you will be a trusted resource for the COO, Director of Operations Strategy & Analytics, and the wider senior leadership team by turning complex data and operational challenges into clear, actionable insight.

Working across both the Virgin Hotels and Virgin Limited Edition portfolios, you'll turn data into the insight that shapes decisions by owning everything from recurring performance reports to the analysis and executive presentations that inform strategy at the highest level. The role is broad by design - you'll touch financial performance, strategic reviews, development pro formas, and everything in between. This role offers real scope to build and shape the analytics framework, inform strategy, and drive hotel performance. If you're the kind of person who takes pride in owning data and driving decision-making, this role was made for you.

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Strategy & Reporting

• Analyze operational and financial performance across the portfolio to identify challenges, size opportunities, and recommend strategic actions to property teams and corporate leadership
• Turn raw data from multiple systems, properties, and entities into clear, actionable insights by building and maintaining datasets and reports needed to answer a wide range of strategic questions
• Compile data from across the hotel tech stack (PMS, POS, CRM, etc.) into a clean, reliable foundation
• Review system configurations and usage across the portfolio to identify gaps, improve quality, and build consistency in how teams utilize the tools

Executive Support & Decision Making

• Produce executive and owner-ready presentations, including ownership updates, board materials, performance reviews, and strategic recommendations
• Translate complex operational and financial data into clear visual narratives with charts, graphs, and executive summaries

Cross-Functional Collaboration & Influence

• Support the COO and Director of Operations Strategy & Analytics to investigate strategic initiatives at both the operating company and individual property level
• Collaborate with Finance, Revenue Management, Operations, General Managers, and other department heads to address challenges, implement best practices, and drive stronger performance
• Foster a data-driven culture by educating teams on effective data analysis and utilization
• Track KPIs across the portfolio and proactively flag performance trends, outliers, or opportunities to the Director and COO
• Support the Development team in growing the portfolio by reviewing pro formas, contributing to pre-opening tasks, and onboarding new properties into the reporting and analytics infrastructure

Process & Systems Management

• Support the integration and management of the company’s maturing technology stack, including data visualization, BI platforms, and AI-driven capabilities
• Identify opportunities to automate or streamline recurring workflows, reducing manual effort and improving accuracy
• Maintain organized and accessible shared files, trackers, and documentation across various departments and properties

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

• Experience with hotel/asset-level performance metrics (e.g.RevPAR, GOP, NOI, ROI)
• Advanced in Microsoft Excel
• Proficiency in other data analysis tools (e.g., AI tools, SQL, Tableau, Power BI, or similar)
• Analytical rigor: ability to work across ambiguous, multi-source data environments and produce clean, accurate outputs
• Demonstrated ability to influence senior executives and drive adoption of analytics in business decision-making
• High attention to detail and a consistent commitment to data accuracy and integrity
• Highly organized, self-motivated, and able to manage multiple priorities and deadlines without close supervision

Background must-have:

• Current,legal and unrestricted ability to work in the United States
• Bachelor's degree in Business, Economics, Analytics, Engineering, or related field is strongly preferred
• A minimum of 3 years of experience in hotel operations, revenue management, asset management, or hospitality/real estate finance is required
• Willingness to travel as necessary (10%)
• This is a hybrid role based at our Miami headquarters in Coconut Grove. Local candidates are strongly preferred. We are open to U.S.-based candidates who are willing to relocate to Miami