Desktop / IT support

Role : Desktop / IT support

Location : Piscataway, NJ - Onsite

Duration : Full-Time + Benefits

Top skills : Windows / Mac, Imaging, Troubleshooting etc

Exp : 4-5+ Years

Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk.

• Communicate with internal IT employees and end users in an effective and professional manner.
• Image laptops and desktops (Windows / Mac)
• Assist with Video Conferencing setup and troubleshooting.
• Desk setups, end user desk moves, and removal of electronic equipment.
• Receive and log IT support requests from employees via designated channels (phone, email, ticketing system).
• Respond to and resolve Level 1 technical issues promptly.
• Escalate incidents to appropriate internal or external teams as necessary.
• Maintain accurate records of all support activities and resolutions.
• Manage IT inventory, including tracking and updating asset information.
• Assist in onboarding and offboarding processes for employees, including provisioning / deprovisioning of IT equipment and access permissions.
• Perform routine maintenance and troubleshooting of printers and other office peripherals.
• Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance.
• Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.