Desktop Support Technician

Overview

Join to apply for the Desktop Support Technician role at NTT DATA North America

We are seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer, including IMAC, Break Fix, Desk Side Support, and related activities. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be working mainly in Hackensack but may require work at other locations. Rotating on-call / holiday and occasional weekend support. This role requires working onsite daily at our client\'s facility and requires the employee to obtain a Flu vaccination on or before the start date to the extent required by applicable law.

About NTT DATA : NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. We are an equal opportunity employer and value diversity.

Responsibilities

• Performing moderate-to-complicated configuration and repair of desktop / notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop / notebook computer equipment.
• Provide customer service to a large end user base onsite at the customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one-on-one or group situations via in person, phone, email, and video conferences, etc.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Diagnose and resolve product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
• Break / Fix (Hardware and Software) - perform troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnose and resolve product performance problems using advanced tools / technical knowledge.
• IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
• Ticket and workload management utilizing customer provided ticketing system.
• Physically able to lift and move hardware.

Basic Qualifications

Preferred Skills

EEO and Compliance

NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, and Pay Transparency information, please refer to the links on the site.

Referrals increase your chances of interviewing at NTT DATA North America by 2x. Get notified about new Desktop Support Technician jobs in Hackensack, NJ.

J-18808-Ljbffr