Global TST - Industrial Floorcare

Job Identification

Job Title: Industrial Floorcare TST – Product Lifecycle & Technical Support Manager

Department: Parts Management & Technical Support

Reporting to: John Milland Klein

Direct report range: 0

Job Purpose

The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle.

Acting as the “voice of service”, the TST bridges R&D, Product Management, Quality, and Service Operations - ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability.

The role combines deep technical expertise, global training capability building, and operational problem solving, supporting both internal teams and service partners worldwide.

Key Accountabilities / Responsibilities

Product Lifecycle Support

• Act as global Subject Matter Expert (SME) for industrial floorcare platforms

• Represent service in New Solution Develupment projects and ensure service readiness at product launch

• Drive serviceability improvements in collaboration with R&D and Product Management

• Support lifecycle performance through analysis of field issues and feedback loops

Technical Support & Issue Resolution

• Provide advanced technical support to regions and local service teams

• Lead troubleshooting of complex electro-mechanical and software-related issues

• Support root cause analysis and technical failure investigations (TFRs)

• Collaborate with suppliers and engineering teams to resolve quality issues

Quality & Continuous Improvement

• Act as interface between R&D, Quality, and Service

• Identify and analyze recurring field issues and drive corrective actions

• Create and maintain:

• Technical Failure Reports (TFRs)

• Technical Service Bulletins (TSBs)

• Contribute to improving serviceability, reliability, and product performance

Training & Capability Building

• Deliver content for technical training programs for:

• Internal service teams

• Service partners and dealers

• Support and enable Train-the-Trainer concept globally

• Certify and develop regional Subject Matter Experts

Documentation & Digital Enablement

• Develop and deliver technical training programs for:

• Internal service teams

• Service partners and dealers

• Create scalable training content (e-learning, video, instructor-led material)

• Support and enable Train-the-Trainer concept globally

• Certify and develop regional Subject Matter Experts

Key Success Factors

• Reduced technical escalations from regions

• Improved first-time-fix rate (through training & documentation)

• Faster time-to-service readiness for new product launches

• Positive feedback from service organizations and partners

• Increased technical capability in regions (certification/training KPIs)

Required Minimum Qualifications

• Bachelor’s degree in engineering (Electrical, Mechanical or similar) or equivalent experience

• years’ experience in technical support, service, or product support

• Experience with industrial equipment (floorcare, automotive, forklift, or similar)

Competencies

• Strong problem-solving and analytical mindset

• Ability to translate complex technical topics into practical guidance

• High level of ownership and ability to drive topics to resolution

• Strong stakeholder management across functions and regions

• Comfortable working in a global, cross-cultural environment

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in . With approximately 4, employees across 45 countries and products sold in over markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

$88,.00-$,.00

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus’ as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.