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Valley National Bancorp
Branch ManagerValley National Bancorp • Fair Lawn, NJ, United States
No longer accepting applications
Branch Manager

Branch Manager

Valley National Bancorp • Fair Lawn, NJ, United States
3 days ago
Job type
  • Full-time
Job description

Branch Manager

Responsibilities include but are not limited to:

  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a consumer-oriented branch.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

  • Ability to prioritize, organize, delegate, and execute.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
  • An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
  • Proficient computer skills.
  • Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

  • High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
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Branch Manager • Fair Lawn, NJ, United States

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