North American Community Engagement Practice Lead (Maternity Cover)

February 19, 2026 10:51 AM | Dina Alengi Storz (Administrator)
Location: Remote (West Coast USA or Vancouver)
Experience Level: Mid-Senior Level (5+ years' experience)
Reports to: Global Head of Enablement

Social Pinpoint is a leading global digital engagement company that develops software to help organisations manage their entire community and stakeholder engagement process, from initial discovery to final delivery. We serve government clients and organisations throughout the United States, Canada, Australia, New Zealand, and Europe.

Our products, Social Pinpoint and Consultation Manager aim to provide governments and consultants throughout the United States, Canada, Australia, New Zealand and Europe with the online tools they need to help their communities have their say on projects that impact them and efficiently manage all ongoing interactions with stakeholders.

The Role

The Community Engagement Practice Lead will assist all business groups in identifying and actioning key areas of need to establish Social Pinpoint as the marketplace leader for public engagement in North America. A critical element of this work will be expanding our potential customer base and supporting current clients by advocating for good community engagement practices, contributing new knowledge to the industry, and helping customers mature their skills to achieve better outcomes.

Please note that this role is a maternity leave cover position on a fixed-term contract of 8 months, with the possibility of extension.

Role Responsibilities

Business Development

• Use your position as an industry expert to connect Social Pinpoint to our prospective customers through demonstrating the value of our products and services to their interest in meeting engagement goals.
• Elevate Social Pinpoint’s role and reputation at key industry events (such as through speaking opportunities and awards).
• Support sales staff to be knowledgeable about industry trends when speaking to different key personas.
• Seek opportunities to support and connect with existing clients at conferences.
• Work with sales staff to craft content useful to prospective clients through various stages of the sales process; refine key sales materials to be more sustainable and easier to use.
• Provide support in writing and assembling non-technical components of solicitations and proposals, including during lead up, cultivation of connections and relevant interviews.
• Support Sales team members on individual deals and demos as needed.

Marketing

• Identify opportunities to provide thought leadership and build relationships with strategic partners.
• Assist with implementation of the Social Pinpoint webinar program for North America.
• Collaborate with Marketing on the development of blogs and case studies periodically.

Customer Success

• Offer and deliver training services to support customers in structuring their digital engagement work for excellence. Training will go beyond the essentials of the platform and will connect practical outcomes and best‑practice community engagement techniques with their use of Social Pinpoint’s technology.
• Work with customers to answer questions such as how we manage SPP within team structure, how to create a public engagement strategy incorporating hybrid approaches, how to identify success metrics and implement useful reporting, and how engagement informs outcomes and how to communicate these inputs to decision makers.
• Support the Enablement team to create customer forums aiming to foster community among clients.
• Identify and create meaningful customer enablement assets (templates, guides, checklists) to include in the marketing strategy and support existing and prospective clients in maturing their engagement practice.
• Assist Customer Success to sell the value of professional services to existing customers by connecting the value of those services to tangible outcomes based on their engagement goals.

Customer Enablement & Insights

• Identify emerging trends and needs among prospective and current customers and communicate them in collaboration with the Enablement team across the business.
• Work with managers to identify public engagement‑related training opportunities for individual staff or entire teams.
• Monitor industry news and events and share them for staff to stay informed.

Skills & Requirements

• Background in Stakeholder/Community Engagement with major infrastructure (DoTs, Transport planning, energy/water infrastructure).
• Knowledge of the regulatory process for project approvals.
• Understanding of working with government stakeholders for the purposes of infrastructure planning and delivery.
• Hands‑on experience working with stakeholders and community.
• Consulting experience would be interesting; training or account management experience desirable.
• Relevant higher education, such as urban planning, public policy, political science, or communications.

What we offer

• Remote‑first flexibility with a strong team culture.
• Annual professional development allowance.
• Annual health & wellness allowance.
• Travel opportunities to connect with clients and attend industry events.
• A mission‑driven team passionate about public impact.

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