Commercial Insurance Account Manager Remote work: If posted as fully remote or hybrid, individuals within 50-mile radius of a branch may need to work onsite in a hybrid capacity as necessary to meet business needs. The remote policy requires a dedicated workspace and is not a substitute for personal responsibilities. To view branch locations, visit ioausa.com/locations. About The Role We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered: Account Associate, Senior Account Associate, and Account Manager Associate. Core Responsibilities (All Levels) Client Service & Support Deliver proactive, responsive service to clients and internal teams Communicate workload status and resolve service requests efficiently Support strong client and team relationships Policy Administration Process endorsements, audits, cancellations, reinstatements Manage certificates, ID cards, binders, invoices, and related documents Support policy issuance and documentation accuracy Business & Renewal Support Assist or lead new and renewal business processes Prepare submissions and proposals Gather underwriting information and documentation Systems & Workflow Management Maintain accurate client and policy data in systems Monitor activities and ensure timely task completion Billing & Compliance Resolve billing discrepancies and support collectionsEnsure adherence to policies and minimize errors & omissions exposure Level Differentiation Account Associate (AA) (Non-Exempt) – Foundational Executes transactional and administrative tasks Supports workflows under close supervision Assists with submissions and policy processing Focused on accuracy, timeliness, and task completion Senior Account Associate (SAA) (Non-Exempt) – Intermediate Independently manage small or low-complexity accounts Tracks renewals and ensures timely processing Performs underwriting preparation and loss run analysis Evaluates and negotiates coverage/pricing Prepares proposals and binds coverage Provides guidance to junior staff Account Manager Associate (AMA) (Exempt) – Advanced Operates with minimal supervision and increased autonomy Manages full customer service lifecycle (billing, claims, coverage) Leads renewal strategy, negotiation, and execution Performs in-depth coverage analysis and advisory support Handles more complex accounts and escalations Demonstrates advanced technical expertise and leadership Differences Summary Account Associate: Task-driven, execution-focused, entry-level support Senior Account Associate: Independent contributor, analytical, manages smaller accounts Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level What We Offer Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What To Expect (Application Process) 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Account Manager- Commercial Insurance • Newark, DE, United States
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