We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Associate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes.
The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
IT Help Desk Specialist • Minneapolis, Minnesota, United States
Analyzes non-IT business problems and articulates requirements to support process improvement opportunities.Creates a framework for assessing financial payback.Identifies alternative solutions and ... Show more
Director Of Ops Modernization Delivery.The Director of Ops Modernization Delivery is a newly created role responsible for the end-to-end delivery accountability of the enterprise Operations Moderni... Show more
IT Data SpecialistThe IT Data Specialist is an integral member of the Medical Alley organization, unifying its external presence with its internal functionality and adding value to the Senior Leade... Show more
This position is aligned with the Core Talent Model.Deloitte is committed to providing reasonable accommodations for people with disabilities.If you require a reasonable accommodation to participat... Show more
Job Title :Information Technology Professional (IT/CTN/IS) Category / Component :Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialist... Show more
Interview : VideoVisa : USC, GCThis is hybrid from day-1 ( Need only local candidates )Description:The Site IT Leader for the DuPont Healthcare Manufacturing facilities in Minneapolis, along with o... Show more
End User Support TechnicianThough you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio.For decades, we've designed and ma... Show more
Client Support SpecialistWe are seeking an enthusiastic and customer-focused Client Support Specialist to join our Operations team in St.Reporting to the Client Support Lead, the Client Support Spe... Show more
Lead Direct Support Professional.Meridian Services offers person-centered supports and cares to individuals with mental illness, intellectual disabilities, and physical disabilities across a divers... Show more
This role requires a deep understanding of Infor ERP solutions and is responsible for overseeing the architecture, implementation, maintenance and optimization of the ERP system.For a Medium to Lar... Show more
Job SummaryWe are seeking an organized, detail-driven Implementation Support Specialist to assist in the coordination and execution of onboarding tasks for new and renewing client groups.This role ... Show more
Delivery Team Lead Opportunity.Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in t... Show more
Job Title:IT Specialist (Junior-Level) Location:Minneapolis, Minnesota Clearance Required:Active DoD Secret Clearance Start Date:ASAP Contract Duration:3 Years Remaining Work Schedule:MondayFriday,... Show more
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more
Duration: through 12/31/24, extension possible.Location: Downtown Minneapolis, MN 3x/week relo candidates are fine but they MUST be onsite day 1.Net/Devops profile (like candidate attached) someo... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Storage Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Represent... Show more
Talent Software Services is in search of a Prin IT Business Analyst for a contract position in Minneapolis, MN.The opportunity will be for six months with a strong chance for a long-term extension.... Show more
What is the specific title of the position? Sr Proj Mgr I 9.Work Location Type 100% Telecommute 10.What skills/attributes are required (please be detailed as to number of years of experience for ea... Show more
IT - Business Analysis Consultant.Pay Rate: $26/hr on w2 all inclusive.Client: Health Care Company Incorporated.Location: Eden Prairie, Minnesota.Top 5-10 Responsibilities for this Position:.Conduc... Show more
