ICM Team Lead

Intensive Case Management Team Lead

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

The Community Service Board of Middle Georgia's Intensive Case Management (ICM) program is seeking a qualified individual to serve as our next ICM Team Lead. Intensive Case Management (ICM) consists of providing environmental support and care coordination considered essential to assist a person with improving his/her functioning, gaining access to necessary services, and creating an environment that promotes recovery as identified in his/her Individual Recovery Plan (IRP). The focus of the interventions includes assisting the individual with: developing natural supports to promote community integration; identifying service needs; referring and linking to services and resources identified through the service planning process; coordinating services identified on the IRP to maximize service integration and minimize service gaps; and ensuring continued adequacy of the IRP to meet his/her ongoing and changing needs. ICM's overall goal is to reduce recidivism and hospitalization, gain stability, provide an understanding of symptoms and behavioral health diagnoses, and promote continuity of care. ICM Case Managers have a maximum of 20 individuals in an expected caseload, but they will be meeting the same individuals every week until their case is closed.

Responsibilities of the ICM Team Lead:

• Provide day-to-day supervision, coaching, and support to ICM staff
• Conduct and document weekly treatment team meetings, ensuring each enrolled individual is reviewed at least monthly
• Monitor staff productivity, documentation quality, service delivery, and compliance with program standards
• Assist with onboarding, mentoring, and ongoing development of ICM staff
• Collaborate with leadership to identify operational needs, barriers to service delivery, and opportunities for continuous improvement
• Ensure individuals are contacted within five (5) business days of referral and successfully engaged in services
• Monitor compliance with all DBHDD Intensive Case Management standards, including required face-to-face contacts, community-based service delivery, documentation timelines, and billing requirements
• Ensure all required assessments, housing documentation, treatment plans, crisis plans, and service authorizations remain current and compliant
• Monitor engagement efforts and ensure assertive outreach strategies are utilized for difficult-to-engage individuals
• Review and address gaps in documentation, service delivery, or compliance to reduce audit findings and improve program outcomes
• Oversee coordination of behavioral health, medical, housing, financial, vocational, and community-based services
• Ensure individuals receive assistance obtaining housing, benefits, transportation, and other community resources identified within their Individual Recovery Plan (IRP)
• Coordinate care transitions for individuals discharging from psychiatric hospitals, crisis stabilization units, correctional facilities, or episodes of homelessness
• Promote continuity of care through collaboration with providers, family members (when appropriate), community agencies, and natural supports
• Ensure services are delivered in the individual's preferred environment whenever possible, including homes, community locations, shelters, healthcare facilities, or other appropriate settings
• Promote person-centered, recovery-oriented services while protecting each individual's privacy and confidentiality during community interactions
• Support staff in utilizing creative engagement strategies to improve retention and reduce unnecessary discharges
• Monitor program performance indicators including engagement, retention, hospitalization rates, documentation quality, and compliance outcomes
• Identify trends and recommend process improvements to improve service delivery and program effectiveness
• Participate in internal audits, quality improvement initiatives, accreditation activities, and corrective action planning as needed
• Partner with internal departments, community providers, hospitals, law enforcement, housing agencies, and other stakeholders to ensure coordinated, comprehensive care
• Participate in interdisciplinary meetings and represent the ICM program during internal and external collaborations
• Maintain knowledge of DBHDD standards, Medicaid requirements, and organizational policies governing Intensive Case Management services
• Participate in required meetings, trainings, and continuing education activities
• Perform all other duties as assigned

Here are some of the things we require:

• Master's degree from an accredited college/university in the field of psychology, social work, counseling education, or human services field
• Minimum of four (4) years of documented experience working with adults with a SPMI
• Must have active GA counseling license (LPC, LCSW or LMFT)
• Valid Georgia Driver's License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here's what would put you over the top:

• Previous case management experience

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• & So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

** Final pay rate will be dependent on a combination of qualifications such as experience and education.

40 Hour Work Week Monday - Friday, 8am-5pm