Senior Product Delivery Associate - Payments

Senior Product Delivery Associate in Merchant Services

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Merchant Services, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Collaborate with Business Control Managers, Legal, Product, and Finance to resolve risk-related issues and embed controls that scale
• Oversee Action Plans (APs), audits, and change initiatives; ensure timely remediation, durable fixes, and evidence of control effectiveness
• Triage broken processes, lead root-cause analysis, and assume ownership of APs where needed to drive closure and sustainability. Execute monitoring controls, track and escalate risk issues, and ensure alignment with firmwide policies and standards
• Advise and coach product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Advanced PowerPoint proficiency with the ability to create executive-level presentations, visual narratives, and concise materials for senior leadership
• Strong problem-solving skills with the ability to identify issues, determine root causes, and implement effective solutions with minimal supervision
• Exceptional communication, storytelling, and stakeholder management skills, with a demonstrated ability to influence senior leaders, build consensus, and drive cross-functional alignment
• Thrives in ambiguous and dynamic environments, effectively balancing competing priorities while independently developing practical, scalable, and sustainable solutions
• Strong attention to detail with a commitment to accuracy, quality, and execution excellence

Preferred Qualifications, Capabilities, and Skills

• Developed knowledge of the product development life cycle
• Bachelor's or master's in information sciences, risk management analytics, computer science, or a related business or quantitative field
• Proven track record delivering leading large, high-impact projects from concept to implementation

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.