Phlebotomist/Lab Support Tech - Per Diem, Outpatient Sites

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.

Major Responsibilities

• Specimen Collection
  • Collects blood samples using appropriate venipuncture techniques across all age groups.
  • Follows departmental protocols for sample collection.
  • Communicates difficulties or complications to supervisors and maintains professional conduct.
• Specimen Receiving and Distribution
  • Receives specimens in the computer system.
  • Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
  • Transports specimens promptly and redistributes them per protocol.
• Work Area Organization
  • Maintains a clean and organized drawing station or cart.
  • Restocks supplies at the end of each shift.
  • Keeps patient orders accessible and organized.
• Specimen Registration
  • Registers all courier-delivered specimens accurately and efficiently.
  • Troubleshoots printer issues as needed.
• Computer and Test Ordering Support
  • Demonstrates mastery of hospital information systems.
  • Orders tests accurately using knowledge of test dictionaries and panels.
  • Communicates with departments for clarification when needed.
• Telephone Support
  • Answers and transfers calls courteously and efficiently.
  • Ensures coverage for incoming calls at all times.
• Capillary Collection
  • Performs heel sticks and PKU collections proficiently.
  • Ensures proper sample volume and quality.
• Resource Utilization
  • Adapts to workflow changes and staffing needs.
  • Provides coverage for home draws, secretarial duties, and drawing stations.
  • Offers constructive feedback to supervisors.
• General Lab Duties
  • Restocks supplies and reports low inventory.
  • Uses PPE appropriately and provides shift reports.
  • Maintains procedural proficiency through annual reviews.
• Emergency Room Support
  • Uses Responder 5 efficiently and works independently.
  • Maintains PPE compliance and pager readiness.
  • Stocks supplies, trains nursing staff, and ensures timely patient draws.
• Age-Specific Competency
  • Applies knowledge of growth and development stages to patient care.
  • Demonstrates age-appropriate communication and support.

Position Qualifications

License/Certification/Education Required: 1. High School Diploma or equivalent 2. Valid driver's license Preferred: 1. Phlebotomy training 2. ASCP certification or eligibility

Experience/Skills Preferred: 1. Phlebotomy experience 2. Computer and keyboard proficiency 3. Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

This position requires frequent standing, pushing, pulling, bending, reaching, and performing repetitive movements. It also requires precise motor skills, hearing, and vision. Lifting, carrying, pulling, and pushing weights up to 50 lbs may be required occasionally to frequently.

This position will provide reliable coverage across all offsite locations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.