Responsibilities Front office associate required to manage multiple projects, handle patient flow and coordinate with clinical staff in a busy ophthalmology practice. Phone & Reception Screen and direct incoming calls effectively. Receive and log calls, deliver messages in a timely manner. Schedule and confirm patient appointments. Maintain a professional demeanor regardless of patient demeanor. Greet patients, ensure comfort while monitoring flow and ensuring technicians pick patients up in a timely manner. Assist patients with completing forms and addressing questions or concerns. Practice Management System / EHR Enter patient and insurance information accurately into the EPM system. Book, change, and cancel appointments; set up post‑op visits and testing visits. Follow up on missed, rescheduled appointments and record recall/marketing/customer service plans. Enter patient payments, apply daily transactions, submit batch to provider, and maintain proper accounting. Scan documents into patient charts (records, releases, etc.). Run reports as needed and communicate results/issues with back office/providers. Ophthalmic Technical Knowledge Understand services/exams offered, types of surgery, and time required for various appointments. Understand co‑pay, refraction, and other office policies impacting patients. Know insurance carriers and their impact on the business and patients. Faxing & Internet Check faxes daily, scan or bring to providers’ attention as needed. Operate internet, e‑mail, faxing, credit‑card processing terminal, and multi‑line phone system. Monitor appointment email address daily and respond as needed. Office Management / Teamwork Maintain front desk and waiting room tidy and organized. Assist technical/provider staff when asked or needed. Assist with back office tasks, including office supplies ordering/tracking. Ensure front desk coverage during business hours in coordination with technical staff. Scheduling & Time Management Maintain all schedules, including provider availability, lunch, meetings, and off‑site dates. Maintain master schedule in EPM and enter surgery dates and other provider out‑of‑office data. Arrive on time, record hours accurately, and return from breaks punctually. Manage time off the office with counterpart. Open/close office at beginning/end of day as needed. Compliance Comply with HIPAA/OSHA guidelines. #J-18808-Ljbffr
Front Office Registrar/Receptionist • Saratoga Springs, NY, United States
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