Customer Service Representative

Customer Service Representative

Are you a people person with great attention to detail? Then becoming a Customer Service Representative would be perfect for you! As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our customers. You will also open new accounts for customers and assist in addressing customer questions. This is a Monday through Friday full-time position with a Saturday rotation. Duties include :

Customer Service :

• Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
• Create money orders, official checks, etc.
• Scan transactions into system for processing
• Provide timely, courteous and professional customer service to all customers
• Build relationships with customers to better understand their banking needs
• Assist customers with resolution of account concerns and issues
• Promptly and cheerfully answer phone calls and greet in a professional manner

Cash Handling :

Referrals :

Accounts :

Other :

To best fit the position you must be able to communicate effectively, interact with others in a welcoming and professional manner, and keep private information confidential. Basic computer skills, high school diploma or equivalent and 1 year of customer service experience are required. Bilingual (English / Spanish) highly encouraged to apply.