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Chick-fil-A
PM Miembro del equipo a tiempo completoChick-fil-A • Franklin, IN, United States
PM Miembro del equipo a tiempo completo

PM Miembro del equipo a tiempo completo

Chick-fil-A • Franklin, IN, United States
14 days ago
Job type
  • Full-time
  • Part-time
Job description

Chick-fil-A Team Member

A Chick-fil-A team member plays a key role in delivering excellent customer service, ensuring that each customer receives high-quality products quickly and accurately, following strict quality controls, safe food procedures, and system requirements. Chick-fil-A team members are selected to represent the Chick-fil-A brand and deliver Chick-fil-A service and experiences to our customers. The primary responsibility of this position is to provide Chick-fil-A's operational and service requirements.

This position is vital for carrying out:

  • Our mission: To be the premium fast-service restaurant in Franklin and lead the brand in the Indy Market.
  • Our vision: To make every guest's visit memorable through Second Mile Service, 'extraordinary' food, and delightful moments.
  • Our core values: To lead with confidence, bring your best, serve with care (warmth + competence), make it fun, and seek growth.
  • Our guarantee: 'Desirable food, exceptional hospitality, and a trusted brand'

Qualifications:

  • Must be available to be scheduled a minimum of 15 hours or more weekly part-time or 30 hours or more full-time as needed to meet our scheduling needs (availability Saturday)
  • Must be willing to work inside and outside the restaurant during the shift
  • Must be able to lift up to 20 pounds
  • Must be able to stand throughout the shift
  • Be responsible to guests in an educated and friendly manner
  • Anticipate and respond to customer needs according to the "Pathway" customer service language standards
  • Represent the restaurant and the brand by being presentable, professional, efficient, and friendly

Requirements:

  • Comply with the standards and procedures established by the employer's guidelines and requirements
  • Complete and pass all basic courses for team members on Pathway (training platform)
  • Relate positively to guests in an educated and friendly manner (anticipate and respond to their needs)
  • Know the menu items and related recipes
  • Contribute to a safe and healthy environment by managing yourself professionally
  • Maintain health, sanitation, and cleanliness standards, including hand washing and disinfecting work areas
  • Providing ("Core 4" and "2nd Mile Winning Hearts Service") our internal service models and standards
  • Maintain a calm attitude to preserve a positive work environment and a hospitality experience for our customers and team members.
  • Comply with all local and state food codes as per the established standards and guidelines
  • Comply with Chick-fil-A's food safety procedures and Pathway, as well as Chick-fil-A's operational standards
  • Comply with all safety requirements in the operation and cleaning of equipment and in restaurant work
  • Comply with Chick-fil-A's hygiene and appearance standards "Pathway" and ASPYRE LLC

Expectations:

  • You are passionate about delivering excellent customer service, quality food, and safe products
  • You are a collaborative player who works well with others
  • You are a diligent and attentive worker who looks for opportunities to serve
  • You can do several things at once and take initiative
  • You uphold the vision, mission, and values of Chick-fil-A
  • You build strong and healthy relationships
  • Follow our Manual of Policies
  • Address conflict with kindness and work towards a positive outcome
  • Communicate clearly and timely
  • Treat every guest and team member with honor, dignity, and respect
  • Encourage and positively influence others
  • Aspire to high standards and personal excellence
  • Believe in our mission, vision, and value, and help execute them

Business Organization:

Direct report -- Assistant Manager

Internal organization: Director > Owner/Operator > Assistant Managers > Area Leader > Trainers > Team Members/Delivery Campaigns

Meetings:

  • Attend daily meetings and reviews as needed
  • Participate in meetings as assigned by managers
  • Stay up to date with expectations and requirements

Work Schedule

  • Availability on weekends
  • Monday to Friday

Benefits

  • Flexible schedule
  • Employee discount
  • Health insurance
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PM Miembro del equipo a tiempo completo • Franklin, IN, United States

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