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MGM Resorts International
Guest Services Representative - The Reserve at Park MGMMGM Resorts International • Las Vegas, NV, US
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Guest Services Representative - The Reserve at Park MGM

Guest Services Representative - The Reserve at Park MGM

MGM Resorts International • Las Vegas, NV, US
14 days ago
Salary
$19.35 hourly
Job type
  • Full-time
Job description

Guest Services Representative

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, you'll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service.

From check-in to check-out, you'll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM.

The starting rate: $19.35 / Per Hour

The day-to-day:

  • Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environment
  • Provide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requests
  • Perform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room service
  • Dispatch bell and limo runs in accordance with front service department policies and procedures
  • Maintain complete knowledge of room service menu items and recommend or suggest additional food options to guests

What you'll need:

  • Must be 21 years of age or older
  • High School Diploma or GED
  • One (1) year of prior relevant experience, preferably in a high-volume call center or guest services
  • Must be able to work various shifts, including weekends and all holidays

The perks & benefits:

  • Free meals in our Park MGM employee dining room
  • Free parking on and off-shift at all MGM Resorts properties
  • Health & income protection benefits (for eligible employees)
  • Professional and personal development opportunities through employee programs and network groups
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts
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Guest Services Representative - The Reserve at Park MGM • Las Vegas, NV, US

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