The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Duties include handling customers interactions and responding to customers' inquiries. The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Other duties include completing related projects as assigned.
Starting Rate: $18.50/hourly, plus, an additional $1.00/hour differential pay for bilingual (Spanish/English) proficiency
Retention Bonus: $1,000
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
(CSC)Customer Service Center/Front Counter
Taking care of face-to-face interactions with customers with account related questions or inquiries. Walk-in volume can range from back-to-back customers through the entire shift to periods of time where there are gaps in between each customer. Site locations can include, but not limited to, Plano/Mesquite/Fort Worth/Irving/Grand Prairie/South Dallas (DPS). Adaptability and flexibility are needed as assigned location may vary depending on coverage needs. Rotating schedule may also be required.
Responsibilities:
Qualifications:
Minimum:
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Bilingual Customer Service Representative - Front Counter • Grand Prairie, TX, US
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