Responsibilities
Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services. Maintains accurate and confidential records for leave and accommodation requests, ensuring compliance with applicable laws, company policies, and documentation of best practices. Acts as a liaison between the business and the third-party leave administrator (TPA), coordinating leave-related communications and advising managers, associates, and HR Business Partners on leave programs, including FMLA, paid parental leave, PTO, short- and long-term disability, life insurance, COBRA, and workers' compensation. Identify customers' needs, clarify information and provide solutions, create HRIS system tickets and routes cases to internal teams. Educates customers using knowledge of available resources, benefits, and options. Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed. Handles escalated calls with minimal assistance. Must be aware of federal regulations to assure compliance of all plans. Ability to cross-train and learn other processes and functions welcomed.
Qualifications
High School Diploma or 2+ years in HR or benefits environment. Experience using an HRIS system, Microsoft Office, Teams, and other software. Experience answering a business telephone and responding to electronic customer inquiries. Ability to deliver presentations or lead training. Clear communication and prior experience handling complaints and upset individuals in a business setting. Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills. Bilingual language skills a plus. HR Certification preferred.
HR Services Representative I or II • Boise, ID, United States
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