Lead Resident Monitor

Lead Program Resident Monitor

Shift: M-F 8am-5pm with the flexibility to rotate schedule and personal shifts during the week for oversight of other monitors and be available for coverage as needed

The Lead Program Resident Monitor will arrange, coordinate, supervise, mentor, and oversee the Monitors' efforts to ensure the safety and well-being of Pathway Home participants. Lead Monitor shall provide safety training to monitor staff and provide ongoing safety oversight, acting as a leader, collaborator, and an important voice into continuous improvement of processes.

Duties/Responsibilities

• Serve as the on-shift leader for all Program Resident Monitors; providing real-time direction, guidance, and support throughout the shift
• Plan personal shifts to observe each shift during the week
• Serve as the primary point of contact for incidents, participant escalations, and emergencies during their shift
• Manage emergency situations including medical emergencies, overdoses, and evacuations until site manager or first responders arrive
• Ensure all incidents are documented accurately, completely, and submitted on time in accordance with contractual and agency standards
• Ensure accurate and timely completion of all Program Resident Monitor reports and all other required shift documentation
• Provide leadership coverage during evenings, weekends, and holidays as scheduled
• Support schedule coverage, shift coordination, and staff accountability as directed by management
• Conduct regular wellness checks to ensure participants' safety and well-being.
• Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
• Support participants transitioning from outdoor living or vehicles to indoor accommodations
• Engage participants in harm reduction services and offer supportive resources as needed
• Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
• Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts
• Report on security or safety concerns to program management and on-site security personnel
• Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
• Ensure services and accommodations respect participants' self-identified gender identities
• Ensure that participants receive three nutritious meals daily, including two hot meals
• Post daily menus and meal schedules in visible locations
• Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
• Work closely with program staff, housekeeping, and community partners to meet participants needs
• Other duties as assigned by leadership

Requirements

• This is a 24 hour/7 day a week site which will require working on weekends and holidays.
• Residential Monitor's will be required to work stationed outside and be subject to extreme weather conditions.
• High school diploma or equivalent required
• Have two years of experience working with homeless individuals with mental illness, chronic health issues, and/or substance use disorders
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with compassion and discretion
• Permanent U.S. residency or citizenship
• Ability to pass criminal clearance background check
• Ability to successfully pass a TB screening test
• Valid California state driver's license, current auto insurance, and a good driving record
• Excellent time management skills, ability to manage multiple tasks, projects and priorities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.