Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist role is responsible for coordinating and executing the Customer Onboarding process which includes the Account Set-Up and Revenue Realization processes. This role focuses on accuracy, documentation, coordination, and process execution rather than people management. The position reports to the Vice President of Sales Support and works cross-functionally with Sales, Operations, Field Teams, and administrative departments to ensure new construction projects, scope changes, and required documentation are accurately set up, tracked, and delivered.

This position is a hands-on, detail-oriented coordination role that emphasizes collaboration, data accuracy, and operational readiness.

Desired Competencies

• Organization & Attention to Detail Ability to manage and organize large volumes of project data and documents across multiple markets.
• Communication Strong written and verbal communication skills with the ability to collaborate effectively with internal teams and external partners.
• Problem Solving Ability to identify issues, analyze root causes, and recommend practical solutions.
• Customer Service Mindset Responsive, professional, and solution-oriented when supporting internal and external stakeholders.
• Time Management Ability to prioritize multiple projects, deadlines, and requests in a fast-paced environment.
• Process Orientation Comfortable following, improving, and documenting workflows and procedures.

Essential Functions of the Job

Contract Review & Scope of Work Setup

• Review contracts and related documents to prepare projects for operational execution.
• Verify scope of work, pricing, unit counts, and service details for accuracy.
• Enter contract information, scope of work, and pricing into operational software systems.
• Track and quality-check new sales for completeness and consistency.
• Identify trends, discrepancies, or risks within scopes of work and escalate as needed.

Tracking, Reporting & Quality Assurance

• Track project status and key milestones from release through completion.
• Notify relevant departments of new projects, updates, and scope changes.
• Maintain revenue realization tracking through accurate project setup and documentation.
• Perform quality assurance reviews and report on project completions.
• Maintain organized records to support audits, reporting, and operational visibility.

Data Collaboration & Reporting Support

• Collaborate with Sales and Operations to support reporting and data accuracy.
• Assist with tracking and reporting metrics such as:
• New projects released
• Completed projects
• Contract holds and missing documentation
• Projects delivered without contracts
• Unit counts and services sold
• Regional pricing consistency
• Support interdepartmental communication and assist with issue resolution and escalations as needed.

Process Improvement & Documentation

• Assist with implementing and documenting process improvements related to new tools, system updates, or changes in program requirements.
• Help maintain clear, up-to-date procedures to support consistency and scalability.

Other duties as assigned.

Reports To Vice President of Sales Support

Requirements

• Experience in coordination, operations support, project administration, or a related role.
• Strong proficiency in data entry, document management, tracking, and reporting.
• Experience reviewing contracts, scopes of work, or service agreements preferred.
• Comfortable learning and working within multiple software systems and web portals.
• Strong written and verbal communication skills with the ability to work cross-functionally.
• High level of attention to detail and accuracy.
• Ability to work independently, manage priorities, and exercise sound judgment.
• General construction or building industry knowledge is a plus but not required.

Note: This position does not include direct people management, hiring, or supervisory responsibilities.

Work Environment

This position operates out of the Houston, TX Corporate Office. The role routinely uses standard office equipment including computers, phones, and office software systems.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands for typing and document handling. The physical demands described are representative of those required to successfully perform the essential functions of this role.

Position Type / Expected Hours of Work

This is a full-time position. Standard work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. (or 8:00 a.m. to 5:00 p.m.). Occasional evening or weekend work may be required based on business needs.

Travel

This position may require occasional travel for short periods, typically only a few days at a time.

Classification

Non-exempt

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Paid Vacation, Sick, and Bereavement time off
• 10 Paid major holidays and one Floating Holiday

AAP / EEO Statement

ARCXIS does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.