Firmwide Resiliency Office Employee Readiness Training and Communications - Vice President

Vice President Of Employee Readiness

As a part of the Firmwide Resiliency Employee Readiness team where you'll make an impact in shaping the end user experience as an integral part of the program team. We partner with and support development and deployment of learning, resources and content for the Central, Line of Business and Corporate Function Resiliency teams who are accountable for the management of resiliency risk within their area of responsibility.

As a Vice President of Employee Readiness within the Firmwide Resiliency Office team, you will be responsible for building and sustaining a cross-LOB/Function engagement model for resiliency practitioners firmwide. Project outcomes include generating practical engagement by providing opportunities for peer learning, cross pollination of best practices, and turning real-world signals (recurring themes, repeat issues, and field feedback) into live interactive sessions.

Applicants should be skilled in managing simultaneous projects, change management, stakeholder and senior leadership engagement, writing and delivering corresponding firmwide communications, managing the communication, training, and knowledgebase uplift associated with system releases or new system launches, delivering live and/or virtual training and general messaging for Firmwide Resiliency.

This role calls for LOB/CF practitioner?level business resiliency experience and active outreach to resiliency management roles and stakeholders to connect them with the knowledge, tools and people that demystify our Firmwide Resiliency program and drive real?life learning solutions. Additional responsibilities may include contributing to Confluence design and upkeep, collaboration to validate accuracy, and acting as a Subject Matter Expert (SME). You will stay current on new products and services and actively listen to feedback to become a trusted advisor and shape content for modern and engaging learning experiences. You are an integral part of the program team, providing input to shape the end user experience and helping to influence processes on the user's behalf.

Job Responsibilities:

• Build and grow opportunities for resiliency practitioners connect across teams, and lead live sessions that bring them together to share best practices, discuss shared topics, and capture structured feedback. Identify knowledge gaps and bring in the right subject matter experts to facilitate discussions and presentations.
• Partner with LOB/CF resiliency owners and learner communities to validate pain points, prioritize fixes, and turn recurring signals into practical solutions, embedding resolved scenarios into role-based content and change communications.
• Serve as a subject matter expert and trusted advisor, translating content into the delivery method the audience will best receive, and shaping creative, modern, and engaging solutions that promote understanding. Manage and respond to stakeholder feedback and make improvements.
• Communicate with clear objectives to large audiences, and provide timely, accurate reporting, including executive overview slides that capture key highlights and articulate data and return on investment.
• Manage changes as they are introduced across frameworks, systems, and programs, partnering with related teams to drive effective implementation plans and deliver on them.
• Contribute to and help maintain program materials, intranet sites, and knowledgebases, keeping them aligned with the relevant system, standard, or procedure.

Required Qualifications, Capabilities and Skills:

• Bachelor's Degree or equivalent
• Resiliency / Risk Management / Process Improvement experience / Project Management
• Excellent presentation skills (written and verbal)
• Experienced in writing and managing broad/large audience communications
• Strong problem solving and analytical skills
• Knowledge of interactive tools (Zoom, Confluence)
• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.