Senior Director, Client Services & Solutions

Senior Director, Client Services & Solutions for ReachMD

Looking for a career that challenges you, fosters growth, and recognizes your contributionsall while keeping things fun? At US HealthConnect (USH), we don't just talk about our core values, we live them. With one of the industry's highest employee retention rates, and a rapidly growing portfolio of healthcare clients and services, USH is a place where careers take root and thrive. As a leader in medical education, healthcare publishing, and pharmaceutical marketing services, we deliver relevant, practical information to healthcare professionals worldwide.

We are currently seeking qualified candidates for the position of Senior Director, Client Services & Solutions for ReachMD, a subsidiary of US HealthConnect. ReachMD is a medical education company specialized in providing relevant and practical education for healthcare professionals to help improve patient outcomes. The Senior Director, Client Services and Solutions is responsible for spearheading revenue tracking of respective team, setting departmental goals and objectives, and overseeing client services team. This position also ensures the successful delivery of assigned projects. The critical function of the Senior Director, Client Services & Solutions is to provide strategic and consultative leadership to ensure alignment with business goals while ensuring consistent communication with clients throughout project implementation while understanding the client's needs, business, and educational intent.

What a day in the life of a ReachMD Senior Director, Client Services & Solutions looks like:

• Leading, managing, and developing the Client Services team, including performance management, coaching, and accountability for direct reports
• Owning revenue and fiscal performance for the client services portfolio, including forecasting, budget tracking, and margin management across projects
• Engaging at the executive level with key clients, serving as their primary strategic point of contact throughout the project lifecycle
• Providing strategic and consultative leadership to ensure client programs align with both client business goals and ReachMD's organizational objectives
• Owning client relationship strategy to drive renewal and organic growth, including identifying upsell and expansion opportunities
• Partnering directly with the business development team on new business pursuits, including contributing to strategy, positioning, and proposal development (not solely in a support capacity)
• Developing deep expertise in each client's therapeutic areas, competitive landscape, and marketing strategy to serve as a trusted advisor
• Defining project scope, success criteria, and KPIs in partnership with clients, and holding the team accountable to those metrics
• Ensuring full fiscal health of assigned projects, including profitability, resource allocation, and timeline adherence
• Providing oversight, direction, and mentorship to the Client Services team, including input into hiring, org structure, and career development
• Collaborating cross-functionally with editorial, marketing, operations, and finance leadership to ensure integrated program delivery
• Assisting business development team in client strategy and tactical plans
• Acting as a senior consultative resource to clients, representing ReachMD's expertise, capabilities, and thought leadership
• Setting and owning departmental goals and objectives, including reporting on progress to senior leadership
• Representing ReachMD in-person with new and existing clients, including travel as needed to build and maintain executive relationships
• Serving as an escalation point for complex client or project issues, exercising sound judgment and conflict resolution

What we expect from qualified candidates:

• We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office
• Possess a bachelor's degree (B.S.) or equivalent
• Have a minimum of 5 years of experience in client services within the pharmaceutical, project management, and/or medical education industries
• Possess comfort and confidence leading client meetings
• Possess exceptional written, verbal, and analytical skills
• Understanding data and critical metrics that are important to clients
• Understanding medical regulatory submission (MLR) process and systems is a must
• Maintain excellent attention to detail and have the ability to prioritize
• Have the ability to handle conflict and problem-solve
• Exhibit strong leadership qualities
• Be flexible and independent while working in a fast-paced environment
• Be able to travel and work extended hours, as needed
• Be proficient in MS Office, Salesforce, and Project Management systems

What qualified candidates can expect:

Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture.

Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.

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