Operations Manager | Reset Hotel Joshua Tree | Twentynine Palm, CA

Operations Manager | Reset Hotel Joshua Tree | Twentynine Palms, CA Job Category: Admin & General Requisition Number: OPERA019265 Posted: July 8, 2026 Full-Time On-site Locations Showing 1 location As the second in command, the Operations Manager actively contributes to the overall operation of the hotel, providing strong leadership to the team. This role has direct influence and accountability for the cost structure, quality standards, RESET culture, and guest satisfaction. In the absence of the General Manager, the Operations Manager is responsible for the physical property and the operation, the Talent and the guest. The individual should have extensive knowledge of hotel operations, be committed to guest satisfaction, and provide a consistently excellent experience. They provide ongoing support and motivation to the team. Salary Range: $70,304 - $71,000 Responsibilities Implement and manage the hotel’s daily quality process including goal communication, associate improvement, compliance with PMHS standards, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service-failure measurements and coach accordingly. Assist in interviews, hiring, training, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Use PMHS efforts for recruiting and on-boarding activities. Communicate clearly to staff, both verbally and in writing. Work closely with the General Manager to establish and monitor policies and guidelines for day-to-day operations to ensure profitability and consistency. Solve problems of detail as they arise. Plan, organize, chair, attend and/or participate in hotel meetings (staff, rooms division, front office, etc.). Oversee Food & Beverage operations to ensure the Bar complies with brand standards regarding ambiance, service and operating hours. Ensure each facility meets established cleanliness and condition targets. Oversee Refresh operations to maximize productivity and regulate inventories of linen, terry, guestroom amenities, public space supplies and cleaning supplies. Ensure brand standards are in place to achieve target guest experience and cleanliness scores for all guestrooms and public spaces. Certify that procedures and controls are implemented for the laundry operation. Handle guest complaints, conduct thorough research to develop effective solutions, and prepare written correspondence to guests. Manage issues such as price conflicts and comfort-related problems; remain calm during emergencies and heavy hotel activity. Plan and implement detailed steps for problem resolution using judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Speak, read, write and understand the primary language(s) used in the workplace. Read and write to facilitate communication. Good communication skills (verbal and written). Most tasks are performed in a team environment with the employee acting as a team leader; there is minimal direct supervision. Basic computational ability. Basic computer skills. Education Bachelor’s Degree or equivalent education/experience required. Experience Two to three years of employment in a related position. Customer Satisfaction Our customers are central to our mission. Professionalism, courtesy and respect toward guests and associates are essential at all times, with each PMHS associate acting as a guest relations ambassador. Work Habits Maintain a positive guest and associate experience by meeting or exceeding hotel standards for work procedures, dress, grooming, punctuality and attendance. Be adaptable to change, willing to learn new skills, solve routine problems, and ask for help when unsure how to proceed. Safety & Security All associates should adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, handling chemicals, and reporting safety hazards and concerns. This description excludes non-essential and marginal functions of the position. It may be changed at any time and does not create a contract. All associates are at-will employees. Qualifications Skills Experience Required 2-3 years Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr