Mgr, Quality/Reliability

Job Purpose
The Regional Reliability Manager is responsible for ensuring the reliable performance of locomotive fleets across customers within a certain geographical region. The Regional Reliability Manager will work with the respective Service and Commercial teams in their region to understand customers’ operational needs, track fleet performance, and identify and support reliability initiatives, among other duties. As a part of the Service Reliability team, the Regional Reliability Manager will work closely with the Service Reliability Project and Service Reliability Engineering teams to define, analyze, prioritize, and manage such reliability initiatives. The Regional Reliability Manager will be expected to provide regular updates and presentations to internal and external customers. This position interfaces with individuals from across the organization – namely Field Service, Warranty, Engineering, Sales, Supplier Quality, and Production/Production Quality – along with customer representatives. This position will be expected to travel, potentially internationally, as well as support customer and internal meetings in overlapping time zones.
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
• Works with various rail line services to collect, understand, and analyze locomotive component/system performance;
• Generate, understand, and analyze locomotive fleet reliability metrics report-outs utilizing appropriate data sources;
• Act as the Voice of the Customer for the respective locomotive fleets in the assigned region;
• Support and develop regular fleet reliability discussions/presentations, both internal and external;
• Utilize internal and external tools such as IntelliTrain/Uptime, LTS, SAP, PowerBI and customers’ systems;
• Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data;
• Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues;
• Provide information to and collaborate with Service Reliability Project and Service Reliability Engineering teams to support fleet and product improvement initiatives;
• Actively monitor and track performance of improvements after implementation;
• Review, approve, and deliver Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions;
Qualifications and Experience
• Understanding & resolving complex electrical and/or mechanical problems;
• Understanding of engineering theory and principles of design;
• Ability to read engineering drawings and sketches;
• Understanding of design / manufacturing process;
• High level of interpersonal skills required to work effectively with others;
• Strong verbal and written communication skills required in dealing with internal and external customers;
• Proficient with Microsoft Office software, particularly Excel;
• High level of analytical ability where problems are complex;
• Knowledge of fundamental statistics;
• Knowledge of fundamental data analytics and visualization;
• Basic locomotive knowledge;
• Passion for problem solving and continuous improvement;
• Strong organizational skills, with the ability to manage and track multiple ongoing projects;
• Willingness to travel to support projects as needed.

Preferred Skills
• Experience with EMD locomotives;
• Knowledge of locomotive shop practices;
• Knowledge of locomotive database information;
• Functional knowledge of the railroad’s locomotive tracking computer system;
• Six Sigma Green Belt or higher;
• Knowledge of Shainin Red X methodologies;
• Project management experience and/or training;
• Understanding of rail operations;
• Willing to travel on extended basis (domestic and international).

Essential and Physical Activities Functions
• Motion – The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending;
• Vision/Hearing Requirements – This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers;
• Work Environment – Work in temperature-controlled environment;
• Emotional Demands – Required to liaise with multiple levels within the organization, including senior leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests daily;
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs

*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

**Subject to position, eligibility, and plan guidelines.