Remote SDLC & Jira Automation Specialist

Engineering Operations Specialist Role Summary The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery. The position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI. Responsibilities Translate SDLC standards into practical, executable workflows within Jira and related tools. Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release). Audit teams’ usage of tools to ensure adherence to required SDLC practices. Partner with engineers and managers to troubleshoot process breakdowns and iterate quickly on improvements. Implement AI automation for reporting and operational excellence. Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance. Design and maintain issue types, fields, schemas, screens, workflows, transitions, permission schemes, roles, custom dashboards and reports. Create and maintain Confluence documentation templates for project pages, release notes, and retrospectives. Embed Jira reports and live status views; clean up legacy configurations and reduce tool sprawl. Build and maintain Jira automation rules to enforce required fields, reduce manual updates, improve traceability, and maintain performance. Integrate Jira, Confluence, and Productboard and tune ongoing performance. Configure and maintain Productboard structure and synchronize with Jira. Support product teams with hands‑on setup for new products, views, and reporting. Create practical step‑by‑step guidance, lead live walkthroughs and working sessions, and support adoption. Provide direct support during onboarding of newly acquired engineering teams. Build and maintain Jira dashboards for delivery, flow, and predictability, ensuring metric accuracy. Partner with leadership to interpret metrics and recommend concrete changes; distribute monthly leadership dashboards. Required Qualifications 7+ years in engineering operations, engineering management, program management, or similar roles. Deep, hands‑on Jira and Confluence administration experience. Demonstrated experience building and maintaining Jira workflows, automations, and reporting. Strong understanding of SDLC execution in real engineering environments. Experience working directly with engineers to solve process and tooling challenges. Ability to operate independently and make day‑to‑day configuration decisions. Strong written documentation and practical training skills. Preferred Qualifications Experience supporting tool and process consolidation after acquisitions. Advanced Jira automation experience (complex rules, branching, conditional logic). Experience implementing AI automations using Claude. Hands‑on Productboard administration experience. Background in software development, QA, DevOps, or SRE. Familiarity with Agile, Kanban, and hybrid delivery models. Success Looks Like Teams are actively using Jira workflows as designed, not working around them. SDLC requirements are enforced by tooling, not manual policing. Jira and Productboard data are trusted by leadership and teams. Reduced manual updates through effective automation. Engineers experience less friction and clearer expectations in day‑to‑day delivery. Junior Product Manager – Alarm Monitoring Overview: The Security & Alarm division of EverCommerce is looking for a Junior Product Manager to join our Alarm Monitoring product team. This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses. Responsibilities Partner with the Lead Product Manager to ensure the backlog is refined, well‑documented, and ready for development. Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests. Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases. Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready. Help prepare discovery materials and documentation for new features or customer needs. Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes. Serve as a liaison between customer‑facing teams and developers, ensuring issues are well understood before development. Follow up with stakeholders to resolve outstanding questions or missing information for development work. Contribute to internal product documentation and knowledge base articles. Skills and Experience 3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment. Excellent verbal and written communication skills. Proactive and resourceful, taking initiative to schedule meetings, follow up, and remove blockers. Strong organizational skills and attention to detail. Familiarity with Agile software development processes, user stories, and backlog refinement. Strong interest in growing a career in product management. Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar. Experience with cross‑functional teams and facilitating meetings is a plus. Knowledge of the security and alarm industry, business operations, or accounting software is a plus. Where This is a fully remote, CANbased position with minimal or no travel required. The EverCommerce team is distributed globally; the role can be based anywhere in the United States or Canada. Eligible candidates must be authorized to work without sponsorship. Benefits & Perks Flexible work location (in‑office, remote, or hybrid). Robust wellness benefits, including an annual wellness stipend. Flexible and generous time‑off, paid volunteer day, and floating holidays. Employee Stock Purchase Program. Registered Retirement Savings Plan (RRSP) with 4% company match. Equal‑Opportunity Employment EverCommerce is an equal‑opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience. #J-18808-Ljbffr