Dining Room Manager

The Terraces at Los Altos - a HumanGood community Dining Room Manager Reporting to the Director of Dining Services, the Dining Room Manager leads front-of-house dining operations across the community’s continuum of care, including independent living, assisted living, memory support, skilled nursing, and other dining venues, as applicable. The position balances elevated hospitality and resident choice with the clinical, regulatory, safety, and service requirements of healthcare dining environments. The Dining Room Manager supervises front-of-house team members; manages staffing, scheduling, training, and performance; oversees dining room, catering, private dining, meal-delivery, and special-event operations; and ensures timely, accurate, and person-directed service. The position collaborates with culinary leadership, registered dietitians, nursing, and other interdisciplinary partners to implement resident preferences, therapeutic and texture-modified diets, food-allergy protocols, adaptive dining needs, and other documented meal-service requirements. Primary responsibilities Leads daily front-of-house dining operations across venues and levels of care, adapting service practices, staffing, workflow, and communication methods to meet resident and operational needs. Recruits, interviews, hires, onboards, schedules, trains, coaches, evaluates, and provides work direction to front-of-house team members in collaboration with the Director of Dining Services. Develops staffing schedules and daily assignments based on resident census, level of care, meal volume, venue requirements, and special events; monitors attendance, timekeeping, overtime, and staffing coverage. Conducts pre-shift meetings and ensures team members understand menus, ingredients, allergens, resident dining requirements, service expectations, safety practices, and daily priorities. Collaborates with culinary leadership, registered dietitians, nursing, caregivers, and other interdisciplinary team members to implement established dining plans and communicate changes affecting resident meal service. Ensures team members accurately follow documented resident dining requirements, including diet orders, texture modifications, food-allergy protocols, adaptive dining supports, and resident preferences, and promptly escalates discrepancies or safety concerns to culinary or clinical leadership. Oversees dining room service, tray and room delivery, nourishment service, catering, private dining, special events, and other front-of-house functions, as applicable. Ensures team members provide respectful, person-directed service to residents with cognitive, physical, sensory, or functional limitations, including appropriate communication, cueing, redirection, and assistance within the scope of their roles. Monitors meal-service accuracy, timeliness, presentation, hospitality standards, and resident satisfaction; resolves concerns, implements service recovery, and participates in resident dining meetings, as assigned. Ensures dining rooms, service areas, equipment, supplies, and dining technology are clean, organized, functional, and prepared for service; identifies operational needs and recommends improvements. Ensures compliance with food safety, sanitation, infection prevention, resident rights, confidentiality and privacy requirements, applicable healthcare regulations, and organizational policies; maintains required operational records and reports. Implements established emergency and alternative meal-service procedures, promotes a safe and service-oriented work environment, attends required meetings and training. Qualifications High school diploma or equivalent required. College coursework or an associate degree in hospitality, restaurant management, culinary services, business, healthcare administration, or a related field preferred. Experience in senior living, healthcare dining, continuing care retirement communities, resorts, hotels, country clubs, or other multi-venue hospitality operations preferred. 3+ years of progressively responsible front-of-house dining, hospitality, restaurant, or food-service experience. 1+ year of supervisory or management responsibility. Experience scheduling employees, directing daily service operations, training and coaching team members, monitoring performance, and resolving resident or customer service concerns. Working knowledge of food-service operations, food safety and sanitation requirements, allergen awareness, hospitality standards, and person-directed service principles. Ability to understand and ensure compliance with documented food allergies, therapeutic and texture-modified diets, adaptive dining requirements, resident preferences, and other meal-service instructions within the scope of the position. Experience serving individuals with dementia, cognitive impairment, physical limitations, or other functional needs preferred. Experience with therapeutic and texture-modified diets, food-allergy protocols, tray service, room delivery, and healthcare dining procedures preferred. Experience managing catering, private dining, resident events, and multiple dining venues or service models preferred. Ability to lead service operations across hospitality-oriented and healthcare dining environments and distinguish between resident preferences, established dietary requirements, and clinical decision-making. Strong leadership, communication, interpersonal, organizational, decision-making, and problem-solving skills. Ability to collaborate effectively with residents, families, culinary leadership, registered dietitians, nursing, caregivers, and other interdisciplinary partners. Ability to manage competing priorities and maintain consistent service in a high-volume, multi-venue environment. Proficiency with scheduling, timekeeping, dining-management, point-of-sale, and standard business software, as applicable. Food Handler certification and Food Protection Manager or ServSafe Manager certification, or ability to obtain required certifications within the timeframe established by the organization and applicable law. Ability to read, write, speak, and understand English as necessary to interpret menus, dietary instructions, resident information, safety requirements, and operational communications. Ability to work varied schedules, including evenings, weekends, holidays, and emergency operating conditions, as required. Working conditions Works in dining rooms, kitchens, healthcare dining areas, resident-care settings, catering spaces, and other hospitality environments. May be exposed to heat, cold, humidity, noise, odors, cleaning chemicals, food allergens, wet surfaces, and food-preparation or service equipment. Regularly stands and walks for extended periods and frequently bends, reaches, twists, grasps, pushes, pulls, and carries items throughout the workday. Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally, with or without reasonable accommodation. Requires frequent interaction with residents, families, guests, team members, vendors, clinical partners, surveyors, and regulatory representatives. May be required to respond to staffing shortages, dining-service disruptions, emergencies, outbreaks, or other situations outside the regular work schedule. Must maintain professional appearance, grooming, and hygiene standards appropriate to food-service and resident-care environments. Benefits What’s in it for you? At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation. We offer a comprehensive range of benefits and perks to support you, including: Health, Dental and Vision Plans— start the 1 st of the month following your start date 20 days of paid time off (increases with years of service), plus 7 company holidays 401(k) with up to 4% employer match and no waiting on funds to vest HSA option with employer contribution Tuition Reimbursement and continuing education programs $25/line unlimited cell phone plan (plus taxes and fees) Cell Phone Stipend 5-star employer-paid employee assistance program Benefit eligibility is determined by employment status and regularly scheduled hours. As team members support residents, HumanGood supports team members. Here, you’ll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You’ll make a difference by helping our team members and our residents realize their full human potential. Learn more at www.HGcareers.org Location Terraces at Los Altos community Compensation Targeted pay range: 70‑75K depending on experience Schedule Typical schedule: Tues‑Sat 10am‑8pm Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr