Responsibilities Own the end-to-end renewal pipeline in Salesforce across all segments Build and maintain a rolling multi-quarter forecast Report on NRR, GRR, churn, and ARR‑at‑risk to leadership and Finance Engage customers on commercial discussions and case‑by‑case interventions to progress renewals or de‑escalate risk Design automated renewal communication workflows Capture structured churn reasons at every close Produce quarterly commercial insights report Partner with CSM, TAM, Support, Delivery, Sales, Finance, Billing Support, Product, and Legal Drive aggressive use of AI to scale the renewal motion Requirements 5+ years in SaaS or subscription business with direct renewal pipeline experience Strong Salesforce proficiency; familiarity with billing/contract systems (Zuora or similar) Proven ability to build recurring revenue forecasts and communicate NRR/GRR/ARR‑at‑risk to senior leadership Strong cross-functional influence without direct authority AI‑native mindset and builder’s instinct — comfortable using AI tools and defining business problems for AI development Customer‑facing maturity — credible in executive commercial conversations Comfort with significant ambiguity — energized by building structure where little exists #J-18808-Ljbffr
Renewals Manager • Atlanta, GA, United States
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