Manager, Process Strategist Lead

Manager, Process Strategist Lead Are you an expert at deconstructing complex "tribal knowledge" into elegant, scalable systems? The Talent Management Performance Management Operational Excellence (TMPM OE) team is seeking a Process Strategist to move our talent and performance management operations from institutional memory, manually-heavy processes to institutional excellence. You will be the primary bridge between operational intent and execution, ensuring our processes are so clearly defined that they serve as the foundational blueprints for our Product Partners and process automation. Key Responsibilities Knowledge Externalization: Audit current "institutional knowledge" across the team to create high-fidelity process maps and logic trees. Ensure these processes are understandable by non-experts, specifically Product Partners and Product Ops. Systematic Optimization: Proactively identify friction points in the existing processes. Leverage systematic thinking, AI tools, & partnership with programming team members to redesign these workflows for maximum efficiency before they are prioritized on the product development roadmap. Product Requirement Architecture: Translate optimized operational workflows into clear, logic-based requirements. You will ensure that product enhancements are built to support a "future-state" process rather than automating existing manual workarounds. Success is measured by the completeness of operational requirements provided to Product Partners; your goal is the total elimination of missed process dependencies prior to release. Cross-Functional Synergy: Partner with Product Operations to integrate these refined processes into their user support and incident management models, ensuring a seamless experience from back-end operations to front-line support. Intelligent Automation Inputs: Work ahead of the roadmap to prepare data and process logic that are automation ready enabling the team to quickly leverage emerging technologies for automated decisioning and reporting. Global Scalability: Ensure all process designs are modular and adaptable for international markets, removing regional "shadow processes" in favor of a unified global standard through partnership with Risk. End-to-End Workflow Redesign: Champion the holistic redesign of work processes and structures by deploying intelligent automation across repetitive processes while focusing on achieving system-level efficiency. Success looks like Systems Thinking: The ability to see the "big picture" of the talent & performance management ecosystem and understand how a change in one area impacts the entire lifecycle. Information Design: Mastery of process mapping tools (e.g., LucidChart, Visio) and the ability to turn "messy" conversations into structured documentation. Automation Curiosity: Practical experience or a strong aptitude for using systematic or AI tools to streamline workflows, draft documentation, or analyze process data. Translational Communication: The ability to speak "Operation" to the current team,"Programming Needs" to Analytic Partners, "Requirement" to the Product Managers, and "Support" to Product Ops. Bias for Clarity: A relentless drive to eliminate ambiguity. You aren't satisfied until a process is so clear it can be understood by someone on their first day. Basic Qualifications Bachelor’s Degree or military experience At least 4 years in process, project management, or operations Preferred Qualifications 5+ years of successfully championing major process or system transformations/implementations Demonstrated ability to drive significant change while maintaining operational stability A strategic mindset coupled with a hands-on, execution-oriented approach Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 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