Program Operations Manager

Family & Child Empowerment Services (FACES) Program Operations Manager

At Family & Child Empowerment Services (FACES), we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early childhood education; after-school and summer enrichment; job support, training, and placement; and comprehensive family support services and referrals.

The Program Operations Manager position is a full time exempt position and reports directly to the Senior Director of Child Development.

What You'll Do

Enrollment Responsibilities:

• Lead a team of two to three Enrollment and Engagement Counselors to ensure warm, responsive engagement for families joining our program throughout recruitment and enrollment.
• Partner with the Compliance Team and Program Leads to develop and improve efficient systems and processes.
• Develop and monitor annual recruitment and enrollment plans for our center-based ECE programs and out-of-school enrichment programs to reach target enrollment based on specific funding sources.
• Provide administrative oversight, including but not limited to collecting and maintaining required documentation, processing applications and eligibility certifications.
• Gather and organize center-level data on openings, waitlists, and enrollment status; report enrollment summaries and partner with program leads to reach quarterly and annual goals
• Research, identify, and prioritize outreach with community organizations to establish family referral pipelines; analyze effectiveness of outreach activities to inform enrollment strategy
• Coordinate outreach and recruitment efforts at community events; including material, staffing, and follow-up activities.
• Track, analyze, and report on factors influencing enrollment; partner with program leads to identify challenges and co-design solutions
• Support Enrollment Staff in guiding prospective families from initial inquiry through program enrollment.
• Work closely with the Program Team to ensure smooth child transitions throughout the enrollment process.

Nutrition Program Responsibilities:

• Lead team of five kitchen staff, directly supervising a Nutritional Services Supervisor and Head Cook.
• Oversee the implementation and management of child nutrition services for our three centers
• Ensure meal programs meet nutritional standards and align with the dietary needs of young children, including those with special dietary requirements.
• Ensure compliance with federal and state regulations and reporting related to our nutrition program
• Oversee systems to support meal preparation, sanitation, and food safety
• Manage inventory, budgeting, and procurement of food and supplies, and kitchen maintenance.
• Conduct regular evaluations of food program operations, provide training and technical assistance to staff, and prepare for and support administrative reviews and data collection to ensure compliance
• Serve as the primary point of contact for licensing agencies and funders during inspections and audits.

Operations and Facilities Responsibilities:

• Partner with the Senior Director of Child Development, Director of Facilities, and two center-based Operations Specialists to support renovations projects, annual cleaning and decluttering efforts, and ongoing facility cleanliness across three centers.
• Partner with the Senior Director of Child Development and Director of Facilities to support and oversee the emergency preparedness plans and procedures across three ECE centers.
• Partner with the People Operations and Finance Team on payroll administration and employee support.

Program Compliance Responsibilities:

• Partner with Senior Director of Child Development and Senior Director of Contracts and Compliance to develop systems and standard operating procedures that support program compliance, including monitoring the accuracy, integrity, and collection of program data such as enrollment documentation and files, DRDP assessments, family conference schedules, attendance records, menus, and meal counts.
• Partner with Senior Director of Child Development, Senior Director of Contracts and Compliance, and Senior Director of People Operations to collect, track, and monitor staffing data, including teaching credentials, documentation of required trainings, and professional development hours.
• Partner with the Senior Director of Child Development and Center Leadership to ensure full compliance and timely completion of all student licensing and onboarding files, maintaining secure, accurate, and organized onsite records.

Qualifications:

• Bachelor's Degree in Early Childhood Education, Child Development, Business Administration, or a related field; equivalent combination of education and relevant years of experience will also be considered.
• Experience in Early Childhood Education, childcare enrollment, and family engagement
• Experience with childcare management systems and databases (e.g., NOHO).
• Experience with managing and implementing enrollment systems, data tracking and reporting.
• Experience in The Child and Adult Care Food Program (CACFP) operations
• Experience with project development and management
• Strong skills in people management and supporting team dynamics
• Demonstrate cultural awareness and sensitivity in all family and community interactions.
• Ability to meet required state, federal, local, and CDC standards (including but not limited to fingerprint clearance, negative TB test, First Aid, CPR)
• A deep commitment to aligning all program practices with FACES values, especially those centered on equity, inclusion, and belonging for all stakeholders.
• Strong passion for and a desire to humbly reflect and grow in pursuit of our mission
• A sense of humor- we believe joy and justice go hand in hand!

What We Offer:

• Annual salary between $85k - $100K based on experience
• Healthcare premiums 100% paid for employees and 25% paid for dependents
• Three weeks of vacation, personal and floating holidays, ten sick days, ten paid holidays (including a winter closure between Christmas and New Year's) and a day off for your birthday!
• Retirement plan with employer match up to 7% of your salary
• A chance to positively impact the lives of young children and their families
• A fun, dynamic and collaborative working environment
• Opportunity to join a movement to achieve educational, economic, and racial justice!

FACES is a welcoming space for all. We embrace diversity in all forms- race, gender identity, sexuality, country of origin, religion, or ability. Candidates with diverse backgrounds are strongly encouraged to apply. FACES is an Equal Employment Opportunity Employer.