This position is responsible for delivering high-quality, non-technical support and service while ensuring efficient execution of day-to-day operations. The role focuses on problem-solving, collaboration, and consistent communication to meet customer and organizational needs.
Key objectives include responding to customer inquiries, relaying opportunities to Sales, maintaining accuracy, improving processes, and contributing to team performance through proactive engagement and accountability.
Job Responsibilities, Skills, Knowledge and Abilities:
Qualifications:
Supervisory Responsibility:
About Black Box:
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises. With a presence across the United States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black Box serves businesses across financial services, technology, healthcare, retail, public services, and manufacturing.
Supported by a global team of around 3,600 professionals and strategic partnerships with leading technology providers, Black Box delivers end-to-end solutions in network integration, digital connectivity infrastructure, data center buildouts, modern workplace solutions, and cybersecurity. Its Technology Products portfolio enhances business operations with cutting-edge solutions in AV, IoT, KVM, Networking, Infrastructure, and Cables.
Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years.
Customer Service Representative • Lawrence, PA, US
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