Emergency services Mitigation project manager

Emergency Services Mitigation Project Manager

PuroClean of Burlington is a locally owned and growing emergency restoration company serving Southeast Wisconsin and Northern Illinois. We specialize in water damage mitigation, fire and smoke restoration, mold remediation, biohazard cleanup, odor removal, and reconstruction services. Our mission is simple: provide exceptional customer service while restoring homes, businesses, and peace of mind. We believe in servant leadership, teamwork, accountability, and doing the right thing even when no one is watching.

Position Summary

We are seeking an experienced Emergency Services Mitigation Project Manager to oversee residential and commercial restoration projects from initial emergency response through project completion. This position is responsible for coordinating crews, communicating with customers and insurance professionals, documenting projects, managing equipment, maintaining profitability, and ensuring every project is completed safely, efficiently, and with exceptional customer service. This is a leadership position for someone who enjoys solving problems, keeping multiple projects organized, and taking ownership of their work. Restoration is an emergency service business. While schedules vary depending on customer needs, our Project Managers understand that success is measured by completed projects, satisfied customers, accurate documentation, timely invoicing, and delivering results.

Responsibilities

• Manage water, fire, smoke, mold, odor remediation, and other emergency restoration projects from start to finish.
• Schedule and coordinate technicians, subcontractors, equipment, and materials.
• Perform site visits and monitor project progress.
• Maintain daily communication with customers, insurance adjusters, office staff, and referral partners.
• Ensure all job documentation, moisture readings, photographs, and job notes are completed accurately and on time.
• Prepare estimates, work orders, and complete job files.
• Submit project billing and invoicing promptly following project completion.
• Monitor production costs, labor, equipment utilization, and job profitability.
• Maintain company equipment, vehicles, and warehouse standards.
• Ensure compliance with IICRC standards and company safety policies.
• Coach and support field technicians while promoting a positive team culture.
• Deliver a five-star customer experience on every project.

Qualifications

• Restoration industry experience preferred.
• Experience managing water mitigation, fire/smoke restoration, mold remediation, or similar emergency services.
• IICRC Certifications (WRT, ASD, AMRT, FSRT) preferred but not required.
• Experience with Xactimate is preferred.
• Strong organizational, communication, and leadership skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Professional appearance and customer-first attitude.
• Valid driver's license with an acceptable driving record.
• Ability to lead by example while holding yourself and others accountable.

What Success Looks Like

• Keep projects moving without unnecessary delays.
• Complete documentation and invoices in a timely manner.
• Communicate proactively with customers, office staff, and field technicians.
• Maintain organized, profitable projects.
• Support their crews while delivering outstanding customer service.
• Take ownership of results and continuously look for ways to improve operations.

If you're looking for an opportunity to grow with an established restoration company that values integrity, accountability, and teamwork, we'd love to hear from you. Compensation: $70,000.00 - $80,000.00 per year

"We Build Careers" - Steve White, President and COO

With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.