Description
Assistant General Manager (AGM) / Assistant GM Operations
The Assistant General Manager (AGM) supports the General Manager in the overall leadership and daily operation of the hotel working closely with department leaders to ensure exceptional guest experiences operational consistency and strong brand standards. This role places a strong emphasis on Guest Services and Housekeeping operations while also providing support to Food & Beverage during the hotels complimentary service hours. The position is highly hands-on with active engagement with both guests and associates to ensure an elevated consistent service experience throughout the property.
This role is ideal for a hospitality leader who is visible accessible and engaged in the day-to-day guest experience while driving operational excellence and team performance.
Key Responsibilities
- Support the General Manager in daily hotel operations and leadership activities
- Partner closely with department leaders to ensure smooth and consistent operational execution
- Lead with a primary focus on Guest Services and Housekeeping performance standards and guest experience
- Provide support to Food & Beverage operations during hotel complimentary service hours
- Maintain a strong hands-on presence throughout the hotel with active engagement of guests and associates
- Drive exceptional guest experiences through proactive service recognition and real-time service recovery
- Support coaching training and development of team members across departments
- Assist with staffing oversight scheduling coordination and labor management
- Monitor guest satisfaction metrics and implement improvement actions as needed
- Conduct regular property walks to ensure cleanliness safety and brand compliance standards are met
- Strengthen communication and coordination between departments to ensure seamless guest experiences
- Assist with operational reporting compliance and quality assurance initiatives
- Support special events group arrivals and high-occupancy operational periods
- Foster a positive service-driven culture focused on accountability and teamwork
Qualifications
Qualifications
- Prior hotel leadership or supervisory experience required; AGM or operations leadership preferred
- Strong hands-on leadership style with a visible presence in daily operations
- Excellent communication problem-solving and team development skills
- Strong focus on guest service excellence and operational detail
- Ability to work flexible schedules including evenings weekends and holidays
- Experience with Hilton systems and Embassy Suites operations preferred
- Proven ability to lead in a fast-paced guest-facing environment
Leadership & Development Focus
- Direct partnership with the General Manager on operational strategy and execution
- Exposure to ownership reporting budgeting and performance management
- Development pathway toward General Manager opportunities
- Opportunity to directly influence guest service culture and operational excellence across the property
Required Experience:
Director
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 50000 - 55000
Assistant General Manager • Richmond, Virginia, USA
As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team.You'll lead by ex... Show more
Join one of the fastest-growing fitness brands in the United StatesCrunch Fitness! At Crunch, we're more than a gymwe're a community built on energy, inclusivity, and results.We offer real opportun... Show more
Jetset Pilates General Manager.JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others.The Gener... Show more
DOSWELL PITSTOP - DOSWELL, VA 23047.Hourly Position Type Full Time Education Level High School.The Assistant Manager will lead team members and the operation of the store in partnership with the St... Show more
I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The Job for Me Get a job that inspires your best and moves you forwar... Show more
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast.At GO Car Wash, we're committed to providing an engaging, re... Show more
Assistant Moving Center Manager.Are you looking for more responsibility while taking the next step in your career? Are you a person who loves to help others? Then consider becoming U-Haul Company's... Show more
We are seeking a highly skilled and experienced Contract General Manager to oversee operations and drive business growth in Richmond, VA.The ideal candidate will possess strong leadership abilities... Show more
This position is responsible for the day-to-day management of the restaurant.The incumbent is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of a... Show more
Domino's General Manager Position.ServSafe CertifiedAble to Run Essential Business CostsExcellent Communication SkillsOrganizedExcellent LeaderNot Easily StressedAble to Manage a TeamTeam Player We... Show more
Wanna lead a team committed to bringing it every single day? As a Wendy's GM:.You're in charge of all people and operations for a Wendy's restaurant.Fresh food is all we do, so we count on you and ... Show more
Salary Level Management Position Type Full Time Education Level Not Specified Travel Percentage None Category Hospitality - Hotel.Assistant General Manager (AGM) / Assistant GM Operations.The Assi... Show more
There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees.This elite group gets to work with awesome people, earn great pay, and sport the cool unifo... Show more
A General Manager/Operator is responsible for running day to day operations for the entire restaurant.Responsible for the entire P&L.Responsible for staffing and recruitment.On the shift, General M... Show more
Objective(s): To assist General Manager in operations and sales by overseeing general club performance and working collaboratively with Department Heads and Regional Directors/Managers.To lead, man... Show more
Support the general manager in daily operations.Supervise and train staff members.Ensure customer satisfaction and handle complaints.Assist in inventory management and ordering supplies.Monitor fin... Show more
General Manager Opportunity At Flynn Wendy's.Established in 2021, Flynn Wendy's has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy's restaurants across the ... Show more
Are you a highly skilled and motivated individual looking for an immediate opportunity as an Assistant Manager at Charter Foods? Do you thrive in a dynamic and fast-paced environment? If your answe... Show more
DOSWELL PITSTOP - DOSWELL, VA 23047.Hourly Position Type Full Time Education Level High School.The Assistant Manager will lead team members and the operation of the store in partnership with the St... Show more
We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development.Duties include, but are not limited to, the following:.Assist with sto... Show more
