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Hilton Garden Inn Cincinnati/West Chester
Front Desk SupervisorHilton Garden Inn Cincinnati/West Chester • West Chester, Ohio, USA
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Front Desk Supervisor

Front Desk Supervisor

Hilton Garden Inn Cincinnati/West Chester • West Chester, Ohio, USA
29 days ago
Job type
  • Full-time
Job description

The Front Desk Supervisor is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests ensuring smooth check-ins and check-outs and addressing guest inquiries and issues in a friendly efficient manner.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and welcome guests upon arrival ensuring a warm and positive first impression. Register guests into the hotels system verifying reservation details address and payment information.
  • Promote and enroll guests in the hotels loyalty program providing recognition and benefits to members.
  • Process payments during check-in and check-out manage a house bank and accurately report daily receipts.
  • Assist guests with service requests such as issuing keys handling safety deposit boxes and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints providing solutions and escalating as necessary.
  • Answer telephone calls courteously providing accurate information and service. Handle reservations with efficiency and accuracy.
  • Assist with hotel shuttle or transportation services ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area hotel services and amenities providing helpful information to guests.
  • Manage guest requests for laundry dry cleaning messages wake-up calls mail and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat clean and well-groomed appearance in accordance with company standards
  • Oversee the shift and all employees during the shift
  • Any other jobduties assigned by AGM Sales Team and or GM

Qualifications:

Education: High School diploma or equivalent.

Experience: Must have at least 1 year of prior to hotel experience to be considered

  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel its services and the surrounding area.
  • Ability to stand for extended periods up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules including nights weekends and holidays as required by the business needs.

Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Front Desk Supervisor • West Chester, Ohio, USA

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