Automotive Retail Service Manager

Retail Service Manager:

McCandless Ford is looking for an experienced driven Service Manager to lead our growing retail service operation.

This isnt a department that needs to be maintained. Its one thats being invested in.

Weve recently invested over $3 million into our facilities expanding our capabilities and positioning ourselves for continued growth. Were looking for a leader who wants to build a high-performing team create a culture of accountability and take our service operation to the next level.

If youre passionate about developing people improving processes and delivering an exceptional customer experience wed like to meet you.

About Our Facility

• 14-bay retail service facility
• Dedicated on-site transmission shop
• Services all passenger vehicles and light-duty trucks through the Ford F-150 platform
• Strong commitment from ownership toward continued investment and growth
• Opportunity to build and lead a team of 810 technicians
• Direct support from an engaged Fixed Operations Director

What Youll Do

As Service Manager youll be responsible for the overall performance of the retail service department including customer satisfaction employee development profitability efficiency and operational excellence.

Responsibilities include:

• Lead coach and develop Service Advisors Shop Foreman and Technicians
• Recruit and build a high-performing technician team
• Create a culture focused on accountability teamwork and continuous improvement
• Drive technician productivity proficiency efficiency and labor sales
• Monitor department financial performance and achieve established goals
• Maintain exceptional customer satisfaction and retention
• Handle escalated customer concerns professionally and promptly
• Ensure repairs meet Ford quality standards while minimizing comebacks
• Maintain compliance with all Ford warranty policies and manufacturer procedures
• Oversee warranty administration and repair order accuracy
• Monitor technician payroll productivity and performance metrics
• Ensure Service Advisors communicate labor operations and job times accurately
• Work closely with the Parts Department to improve repair cycle times
• Maintain a clean organized and safe work environment
• Recommend equipment and process improvements that increase efficiency
• Build relationships with local technical schools to recruit future technicians
• Partner with the Fixed Operations Director to execute departmental strategies and achieve financial objectives

Were Looking For Someone Who

• Leads by example
• Holds themselves and others accountable
• Enjoys coaching and developing employees
• Can build trust with both customers and technicians
• Is highly organized and process-driven
• Thrives in a fast-paced retail environment
• Understands how to balance customer satisfaction with profitability
• Brings positive energy and professionalism every day

Qualifications

• 2 years of automotive service management experience preferred
• Ford dealership experience strongly preferred
• Strong leadership and team-building skills
• Excellent customer service and communication abilities
• Experience with dealership management systems (DMS)
• Ability to interpret department performance reports and KPIs
• Valid drivers license with acceptable driving record
• Bachelors degree is a plus but not required

Why McCandless Ford

Were not looking for someone to simply manage the day-to-day.

Were looking for someone who wants to leave their fingerprint on a growing dealership.

Youll have the opportunity to:

• Lead a department positioned for continued growth
• Build and mentor your own technician team
• Work in a recently expanded modern facility
• Be supported by ownership that continues to invest in people and equipment
• Join a leadership team focused on continuous improvementnot maintaining the status quo

If youre ready to build something youre proud of wed love to hear from you.

Apply today and help lead the next chapter of McCandless Fords continued success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1