Student Success Intern, upliftED

POSITION SUMMARY

Serve in a Near-Peer capacity by providing individualized guidance and support to students throughout the college and career planning process, including pathway development, application assistance, financial aid navigation, and progress monitoring. Strengthen student success by engaging families, collaborating with program leadership, and helping identify and remove barriers to support post-secondary readiness and achievement.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

• An individual must be able to perform each essential duty listed below at a satisfactory level:
• Guide students through the college placement process by developing individualized college and career pathway plans.
• Schedule student meetings and facilitate group activities that advance pathway goals.
• Support students in identifying best-fit post-secondary options through goal-setting, exploration, and program research.
• Assist students and their parents or guardians with FAFSA completion, scholarship identification, and other financial aid processes.
• Engage parents or guardians to clarify program expectations, strengthen understanding of the enrollment process, and address questions or concerns.
• Provide guidance that helps students make informed decisions about their future while encouraging ambitious goals.
• Assist students with preparing personal statements, essays, applications, and interviews by reviewing materials and offering feedback.
• Monitor and track student progress on pathway tasks, milestones, deadlines, acceptance letters, enrollment steps, and FAFSA submission.
• Communicate with the Coordinator or Program Manager regarding student progress, challenges, and support needs.
• Participate in training sessions, workshops, college visits, and panels as needed.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

Job requirements include:

• Current college student enrolled in a 2-year or 4-year undergraduate degree program.
• Completed at least 24 college credit hours with a minimum 3.0 GPA.
• A strong understanding of the college selection and admissions process, financial aid, scholarship application processes, and the U.S. higher education system.
• Ability to commit to a regular work schedule of a minimum of 10 hours and a maximum of 15 hours per week.
• Available to work during high school hours and after-hours events, as needed.
• Intermediate experience with Microsoft Office required
• Customer service skills and experience preferred.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Analytical skills preferred.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Strong proofreading skills preferred.
• Ability to utilize organizational skills effectively.
• Must have access to a secure laptop with private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual in English and Spanish preferred.

COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Judgment - Ability to use sound judgement.

Initiative - Ability to take initiative.

Teamwork - Ability to work in a team environment.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

• Physical demands include:
• Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Frequently traveling to the office or offsite location.
• Occasionally lifting and moving of items weighing up to approximately 30 pounds.
• Occasionally bending, stooping, or kneeling.

WORKING CONDITIONS

• Working conditions include:
• Inside working environment.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Occasional evenings and weekend hours.
• Reliable transportation required.

CORE VALUES

PASSION: Dive in – Create enthusiasm and inspire others.

AUTHENTICITY: Be Real – Keep it honest and set the example.

COLLABORATION: Live United – Work together and mobilize for change.

EMPOWERMENT: Own it – Be courageous and make it happen.

In accordance with Florida law, this position requires screening through the Florida Care Provider Background Screening Clearinghouse. Additional information regarding the screening process is available through the Florida Care Provider Background Screening Clearinghouse.