Talent.com
Baylor Scott White Health
Access Services Representative II | Mon–Fri | 8:30 AM–5:00 PMBaylor Scott White Health • Waco, Texas, United States
Access Services Representative II | Mon–Fri | 8:30 AM–5:00 PM

Access Services Representative II | Mon–Fri | 8:30 AM–5:00 PM

Baylor Scott White Health • Waco, Texas, United States
10 days ago
Job type
  • Full-time
Job description
JOB DESCRIPTION

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential Functions of the Role

  • Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Knows the patient flow processes in each area.
  • Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
  • Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
  • Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
  • Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
  • May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
  • Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
  • Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
  • Conducts formal, documented training and serves as a resource to others.
  • Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
  • Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
  • Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing and computer navigational skills.
  • Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

  • EDUCATION - Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience
Create a job alert for this search

Access Services Representative II | Mon–Fri | 8:30 AM–5:00 PM • Waco, Texas, United States

Similar jobs

Customer Service Representative Remote

American Income LifeWaco, TX, United States
Remote
Full-time

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in fostering a caring and ... Show more

 • Promoted

Customer Service Agent (FT & PT)

American AirlinesWaco, TX, United States
Full-time

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth.Currently hiring Cus... Show more

 • Promoted

Member Services Representative - 7am-1pm

Planet FitnessWaco, TX, United States
Full-time

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.As one of the largest and fastest-growing franchisors ... Show more

 • Promoted

Assistant Manager II

Palm Beach TanWaco, TX, United States
Full-time

We're all about tanning and wellness; are you? Immediate positions available - apply now! Base Pay + Commission + Bonus Opportunities!.This position has a required 5-week manager-training course wi... Show more

 • Promoted

Inside Sales Representative I

ManpowerWaco, TX, United States
Full-time

Our client, a leader in the manufacturing and distribution industry, is seeking an Inside Sales Representative I to join their team.As an Inside Sales Representative I, you will be part of the Cust... Show more

 • Promoted • New!

Medication Aide- Tired of Being Told When to Work? Waco/Austin & Surrounding Areas.

SwitchcareWaco, TX, United States
Full-time

Medication Aide- Tired of Being Told When to Work? Waco/Austin & Surrounding Areas.Title: Medication Aide- Tired of Being Told When to Work? Waco/Austin & Surrounding Areas.Location: Central Texas ... Show more

 • Promoted

Patient Services Worker Lead - BSWH Hillcrest

AramarkWaco, TX, United States
Full-time

Patient Services Worker Lead - BSWH Hillcrest.Requisition #: 666544 Location: Waco, TX, US, 76712 Career Area: Food Service.Job Description Patient Services Worker Leads are responsible for a varie... Show more

 • Promoted

Part-Time AM Customer Retention Representative (Remote) (16644)

American Income Life Insurance CompanyWaco, TX, United States
Remote
Part-time

Job Description :At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in foster... Show more

 • Promoted

Customer Service Associate I

Dollar TreeWaco, TX, United States
Part-time

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with q... Show more

 • Promoted • New!

Customer Retention Representative (Remote) (Fully Remote)

American Income Life Insurance CompanyWaco, TX, United States
Remote
Full-time

Job Description :At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in foster... Show more

 • Promoted

Call Center Agent (PT or FT)

American Red CrossWaco, TX, United States
Full-time

Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current... Show more

 • Promoted

Courier (PT & FT available)

Amazon FlexWaco, TX, United States
Full-time +1

Amazon needs you as a Courier to help their mission of making customers' lives easier.If you are looking for a signing bonus, outstanding pay, flexible part-time, full-time and seasonal schedules, ... Show more

 • Promoted

Service Team

Panda Restaurant GroupWaco, TX, US
Full-time

Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more

Part-Time Customer Retention Representative (Remote)

American Income LifeWaco, TX, United States
Remote
Part-time

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in fostering a caring and ... Show more

 • Promoted

Independent Client Services Consultant (Remote)

Travel with LaniWaco, TX, United States
Remote
Full-time

Independent Client Services Consultant (Remote).We are bringing on Independent Client Services Consultants (Remote) to join our remote team.You will assist clients with planning, booking, and suppo... Show more

 • Promoted

Reinstatement Clerk (Remote)

American Income LifeWaco, TX, United States
Remote
Full-time

Job DescriptionAt American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in fosterin... Show more

 • Promoted

Part-Time PM Customer Retention Representative (Remote) (16547)

American Income Life Insurance CompanyWaco, TX, United States
Remote
Part-time

Job Description :At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in foster... Show more

 • Promoted

Client Experience Representative

American-Amicable Life Insurance Company of TexasWaco, TX, United States
Full-time

Job Description Client Experience Representative Build the future with us Are you driven by the mission of delivering exceptional client experiences and helping people feel confident and supported ... Show more

 • Promoted

Agent Licensing Specialist (Remote) (16653)

American Income Life Insurance CompanyWaco, TX, United States
Remote
Full-time

Job Description :At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in foster... Show more

 • Promoted

Reinstatement Clerk (Remote)

American Income Life InsuranceWaco, TX, United States
Remote
Full-time

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.We take pride in fostering a caring and ... Show more