Talent.com
Circana
Client Success ManagerCircana • Dorchester, MA, United States
No longer accepting applications
Client Success Manager

Client Success Manager

Circana • Dorchester, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Client Success Manager

Job Category: BI Development

Full-Time

Remote

Location: Australia

Description

Manager, Client Success

Let's be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

  • Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
  • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
  • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
  • Support setup, configuration, and QA of client models
  • Drive continuous improvement of support processes, tools and user education materials
  • Clearly communicate guidance and resolutions to users or internal teams
  • Test new enhancements or fixes prior to release to ensure quality and expected behavior
  • Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

  • Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
  • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
  • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
  • Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
  • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
  • Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
  • Familiarity with AI systems, natural language processing tools, or machine learning products
  • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
  • 5+ years of experience in client support for data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

  • Stay Curious: Being hungry to learn and grow, always asking the big questions.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  • Center on the Client: Relentlessly adding value for our customers.
  • Be a Challenger: Never complacent, always striving for continuous improvement.
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
  • Commit to each other: Contributing to making Circana a great place to work for everyone.
Create a job alert for this search

Client Success Manager • Dorchester, MA, United States

Similar jobs

Customer Success Manager

Threat Stack by F5Boston, MA, United States
Full-time

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day.Do you use apps to get things done in your day-to-day life? We secure them.Ensur... Show more

 • Promoted

Global Customer Success Manager

NielsenIQBoston, MA, United States
Full-time

Global Customer Success Manager.Job duties: Helping research market conditions in local, regional, national, or online markets.Assisting with the gathering of information to determine potential sal... Show more

 • Promoted

Senior Customer Success Manager

YozmaTechBoston, MA, United States
Full-time

Senior Customer Success Manager.Boston, Massachusetts, United States.About the Job Senior Customer Success Manager.Own the voice of the customer by developing and maintaining customer relationships... Show more

 • Promoted

Sr. Manager, AI Enablement

OceansprayjobsLakeville, MA, United States
Full-time

Manager, Artificial Intelligence.Ocean Spray is hiring for a Sr.Manager, AI Enablement! We're a team of farmers, thinkers, creators, and doers.Whatever your title, whatever your role it always com... Show more

 • Promoted

Senior Customer Success Manager

recruiterboomBoston, MA, United States
Full-time

Senior Customer Success Manager.Role: Senior Customer Success Manager, Financial Services & Consulting.Opportunity to join an exciting SaaS company!.We are hiring world class go to market professio... Show more

 • Promoted

Customer Success Manager - P&C Claims

Shift TechnologyBoston, MA, United States
Full-time +1

Shift delivers AI agents that transform insurers' most critical work.By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of h... Show more

 • Promoted

Chronosphere - Customer Success Architect

Palo Alto NetworksBoston, MA, United States
Full-time

At Palo Alto Networks, we're united by a shared missionto protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge techn... Show more

 • Promoted

Automotive Center Manager

SpeeDeeTaunton, MA, United States
Full-time

SpeeDee Oil Change & Auto Service Center Manager.Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.SpeeDee swiftly grew into a quick lube and automotive tune-up service bu... Show more

 • Promoted

SA51P3 Customer Success Manager

CASCambridge, MA, United States
Full-time

CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world.As the scientific informatio... Show more

 • Promoted

Salesforce Client Success Director - Remote Leader

VerndaleBoston, MA, United States
Remote
Full-time

A leading digital experience agency is searching for a Client Success Director to oversee a portfolio of strategic accounts from their Boston office or remotely.The ideal candidate will have extens... Show more

 • Promoted

Manager, Client Development, Boston

ChanelBoston, MA, United States
Full-time

Manager, Client Development, Boston.At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.We believe the uniqueness of each i... Show more

 • Promoted

Sales Manager

Saphire Event Group.comEast Bridgewater, MA, United States
Full-time

Be the first step in someone's most meaningful celebration.At Saphire Event Group, every event begins with a conversation.Our Sales Managers are often the first people couples and event hosts meet,... Show more

 • Promoted

Enterprise Client Success Manager

Venturefizz Product Management CommunityBoston, MA, United States
Full-time

Enterprise Client Success Manager.Are you ready to trade your job for a journey? Become a FlyMate!.Passion, excitement & global collaboration are all core to what it means to be a FlyMate.At Flywir... Show more

 • Promoted

Customer Success Manager

MonaireSomerville, MA, United States
Full-time

Enterprise Customer Success Manager.Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building per... Show more

 • Promoted

Customer Success Manager

LuminanceBoston, MA, United States
Full-time

Customer Success RepresentativeThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI... Show more

 • Promoted

Client Manager

Greenberg TraurigBoston, MA, United States
Full-time

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you.Join our Marketing Team as a Client Manager located in our ... Show more

 • Promoted

Client Manager

ZelisBoston, MA, United States
Full-time

The Client Manager will serve as the primary point of contact for Zelis clients for their assigned book of business.The Client Manager will be responsible for achieving annual revenue targets, ensu... Show more

 • Promoted

Client Solutions Manager

OracleBoston, MA, United States
Full-time

Job DescriptionJoin our Customer Health team as a Client Solutions Manager, where you will play a crucial role in ensuring that AI-generated customer metrics meet the high standards expected by exp... Show more

 • Promoted

Customer Success Manager

Rapid7Boston, MA, United States
Full-time

Customer Success Advisor - ScaledAs a Customer Success Advisor, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience and... Show more

 • Promoted

Senior Client Services Specialist

UL SolutionsCanton, MA, United States
Full-time

Senior Client Services Specialist.UL Solutions is seeking a Senior Client Services Specialist to join our team in Canton, MA.This hybrid role requires working on-site three days per week.In this ro... Show more