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Familia Dental & Vivid Smiles
Call Center Scheduler-IncomingFamilia Dental & Vivid Smiles • Schaumburg, Illinois, USA
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Call Center Scheduler-Incoming

Call Center Scheduler-Incoming

Familia Dental & Vivid Smiles • Schaumburg, Illinois, USA
20 days ago
Job type
  • Full-time
Job description
Full-timeDescription

Our Corporate office is looking to hire a dependable customer-driven representative to join our Call Center team.


*Looking to get your foot in the door in the medical/health field Are you great with people goal-oriented and enjoy making a difference in your community Do you thrive in a fast-paced environment If you answered yes to any of these questions then this may be the right fit for you!


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring compassionate approach to all people. Our practice exemplifies the core values of quality honesty and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth making it a great company to turn a job into a career. With Familia Dental you have the opportunity to growth within the the company and turn a job into a career.


What We Offer:

  • Employees are eligible to earn a $1000 monthly bonus and
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off

Benefits offered:

  • Health Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted listened-to and scheduled in a compassionate timely and professional manner. This position is our first impression between the company and the patients.


Responsibilities/ Job Duties:

  • provide excellent customer service to all patients calling in
  • Answering phone calls
  • scheduling appointments based on needs of patients and availability of providers
  • assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients challenges


Requirements
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information data and records into system
  • Ability to work in fast paced patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:

  • Strong Computer Skills Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task prioritize and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM 6:00 PM; Sat 8:00 AM 4:00 PM

  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week
Salary Description17.00
Employment Type : Full-Time
Experience: years
Vacancy: 1
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Call Center Scheduler-Incoming • Schaumburg, Illinois, USA

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