Flight Centre - Engineer

Engineering Lead - Order Management Automation

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 2 and listed on the Australian Securities Exchange in 5. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About the Opportunity

Step into a global engineering leadership role where you’ll own and shape the future of Order Management Automation across our business. Sitting within the Content & Workflow stream, you’ll lead the evolution of legacy automation (Compleat) while contributing to a next-generation Order Management platform. This is a unique opportunity to balance stability with innovation, driving technical excellence, modern architecture, and AI-powered engineering practices across a distributed team. You’ll play a critical role in ensuring our automation capabilities are reliable today while building what comes next.

Key Responsibilities

• Own the technical roadmap for Order Management Automation across Compleat and the emerging Order Management platform
• Set and enforce engineering standards across code quality, API design, testing, documentation, and deployment
• Make architectural decisions across C#, TypeScript, and JavaScript systems
• Drive API design and governance across REST, SOAP, and GraphQL integrations
• Lead evaluation of automation approaches, balancing legacy platform stability with future platform direction
• Take full ownership of Compleat platform performance, reliability, incident response, and release management
• Act as senior escalation point for automation-related technical issues globally
• Partner with product and engineering leadership to guide migration from Compleat to the Order Management platform
• Contribute to development and integrations on the Order Management platform in alignment with Technical Architect direction
• Translate existing automation logic and business rules into scalable platform capabilities
• Lead, mentor, and develop a globally distributed engineering team
• Manage team capacity, prioritization, and delivery aligned to strategy
• Collaborate across time zones with product managers, stakeholders, and business analysts
• Embed AI tooling into development workflows, including testing, documentation, and operational efficiency
• Evaluate emerging technologies and their relevance to automation and integration
• Willingness to travel domestically and internationally every quarter
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Proven experience leading engineering teams in enterprise environments
• Hands-on multi-stack expertise: C#, TypeScript, JavaScript
• Strong API design and integration experience (REST, SOAP, GraphQL)
• Experience with enterprise integration patterns (event-driven systems, messaging, orchestration)
• Background in automation systems, workflow platforms, or order management systems
• Strong understanding of CI/CD pipelines, DevOps, and source control practices
• Experience managing legacy systems alongside greenfield platform builds
• Familiarity with Azure, GitHub (including Actions), and Datadog (preferred)
• Knowledge of Compleat or similar enterprise automation tools (preferred)
• Experience in travel technology or TMC ecosystems (preferred)
• Strong leadership, communication, and stakeholder management skills
• Passion for AI-augmented engineering and continuous innovation

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.