Hospital Operator Per DiemNorthwell Health • Norwalk, California, USA
No longer accepting applications
Hospital Operator Per Diem
Northwell Health • Norwalk, California, USA
30+ days ago
Salary
$18.00 hourly
Job type
- Full-time
Job description
Description
Position at Norwalk Hospital Association
PER DIEM - Varying shifts between 7:00am-11:00pm. Includes weekends and holidays as needed.
Northwellis the largest not-for-profit health system in the Northeast serving residents of New York and Connecticut with 28 hospitals more than 1000 outpatient facilities 22000 nurses and over 20000 physicians. Northwell cares for more than three million people annually in the New York metro area including Long Island the Hudson Valley Connecticut and beyond thanks to philanthropic support from our communities. Northwell is New York States largest private employer with over 104000 employees including members ofNorthwell Health Physician Partners who are working to change health care for the better.
Summary:
Answers and routes incoming calls to the hospitals main number emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital its patients and staff while ensuring adherence to all Hospital policies and procedures especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.
Responsibilities:
1. Answers main number and patient information calls in a timely fashion exhibiting strong customer service skill resulting in service excellence for the caller.
2. Implements code protocols accurately as it is written in the department Policy
And Procedure Manual. Demonstrates clear understanding knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
3. Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
4. Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospitals policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
and maintain code logs in Excel spreadsheets.
6. Participates in establishment and achievement of department goals
7. Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the departments efficiency as observed by the supervisor.
8. Establish and maintain efficient working relationships with supervisor coworkers and the customers.
9. Maintain and Model Nuvance Health Values.
10. Demonstrates regular reliable and predictable attendance.
11. Performs other duties as required.
12. Fulfills all compliance responsibilities related to the position.
Other Information:
Required: HS Graduate or Equivalent with a minimum of 6 months job related experience. Data entry. Strong telephone and customer service skills. Ability to remain calm during stressful situations.
Desired: MS Word MS Excel and MS Outlook skills. Telephone switchboard experience. Maintain regular consistent attendance personal appearance punctuality and adherence to applicable health and safety procedures. Establish and maintain efficient working relationships with Supervisor coworkers and the customers.
Working Conditions:
Manual: Little or no manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Company: Norwalk Hospital Association
Org Unit: 445
Department: Telephone Operators
Exempt: No
Salary Range: $18.00 - $21.00 Hourly
Employment Type : Grant
Experience: years
Vacancy: 1
Hourly Salary Salary: 18 - 21
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Hospital Operator Per Diem • Norwalk, California, USA
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