Automotive Service Advisor

About Us

Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.


At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Join Group 1 Automotive a Fortune 250 automotive retailer and become part of a team that is committed to delivering exceptional customer experiences. We are looking for customer-focused motivated and professional Automotive Service Advisors to join our high-performing service teams. As the primary point of contact between our customers and service department youll build lasting relationships provide trusted guidance and help customers maintain their vehicles with confidence. If youre passionate about customer service and enjoy working with people in a fast-paced environment wed love to hear from you.

We are accepting resumes at the following locations:

• Group 1 Honda South San Antonio
• Group1 Chevrolet Northwest
• Mercedez Bens of Boerne
• Group 1 Volkswagen Alamo Heights

What We Offer

• CompetitivePay Plan
• Medical Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Responsibilities

• Greet customers promptly and professionally ensuring an outstanding service experience from start to finish.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair recommendations costs and timelines clearly and effectively.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Consistently meet or exceed customer satisfaction and sales performance goals.
• Demonstrate behaviors consistent with the Companys Values in all interactions with customers coworkers and business partners.

Qualifications

• Previous Automotive Service Advisor experience required.
• Previous dealership experience is strongly preferred.
• Excellent customer service communication and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs needed.
• Positive attitude professional appearance and strong work ethic.
• Ability to multitask and perform in a fast-paced environment.
• Basic computer and technology skills.
• Goal-oriented with a desire to achieve performance objectives.
• High School Diploma or equivalent required.
• Valid drivers license and acceptable driving record.

Join Our Team

If youre looking for an opportunity to grow your career with a respected automotive retailer and a thriving dealership wed love to meet you.

Apply today and become part of the Group 1 Automotive team.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1