Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
0.01
Work Shift:
All Work Shifts (United States of America)
Mission
The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on those who are poor and under-served.
Summary of Job Responsibilities:
The Guest Service Associate is responsible for making visitors feel welcome, assisting them with accurate information and directions, processing requests of visitors and families and /or directing to the appropriate department. Registering surgical patients.
Qualifications:
Education:
Experience:
Principal Job Accountabilities:
The Guest Service Associate serves as a customer service representative and promotes service excellence to everyone he/she comes in contact with.
Job Specific Essential Responsibilities:
1. Is attentive and provides current information to each visitor/person who enters the facility and requests information.
2. Makes each person feel welcome, is courteous and warm.
3. Maintains an accurate list of patients and visitors.
4. Answers incoming calls and provides information such as a patient's room number and visiting hours.
5. Keeps an event calendar and directs visitors to meetings, seminars, and symposiums.
6. Calls for transport services.
7. Keeps abreast of lobby activity and contacts Protective Services for those who might require additional attention.
8. Ensure completion of all required pre-surgical patient registration information.
9. Responsible to keep families in the surgical waiting updated on communication from surgery. Walking patients and families to and from assigned patient rooms multiple times every shift.
10. Maintains beepers/other related equipment in proper working order.
11. Provides assistance to lobby traffic during drills, alarms, or disasters.
12. Performs additional duties as assigned.
Job Families for Job Profiles
Mercy Health is an equal opportunity employer.
As a associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Department:
BDM Guest Services - St. Elizabeth Boardman
Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
Guest Services Associate - BDM Guest Services - St. Elizabeth Boardman Hospital - PRN • Youngstown, OH
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