Processor

Job Description:

• Reviewing applications and supporting documentation to ensure completeness and accuracy
• Proactively communicating with homeowners, teammates, and third-party vendors to discuss file-related items, set expectations, and obtain missing or incomplete documentation
• Ordering and reviewing information from various third-party vendors, including title reports, valuations and credit reports
• Thoroughly processing and preparing files for underwriter review, ensuring each submission is clean, complete, and accurate. Then proactively driving UW-conditioned items forward through to closing in compliance with Splitero guidelines, policies, and procedures
• Working cross-functionally with team members to deliver a seamless homeowner experience from file submission through closing
• Managing and prioritizing a pipeline of homeowners in various stages of the approval and funding process
• Meeting or exceeding established production goals, Key Performance Metrics and standards

Requirements:

• 3+ years of experience in loan processing
• Familiarity with home equity investments is a plus. We love candidates who are excited to learn the product
• Experience using a robust CRM such as Salesforce, and working with mortgage and real estate third-party vendors including title, valuation, and credit
• Experience working in a service-oriented role with high-volume customer contact and strong verbal and written customer service skills
• Communication skills that go beyond the basics, including active listening, the ability to convey complex information in a clear and straightforward way, understanding homeowner needs and responding appropriately, staying composed under pressure, and communicating with empathy
• Strong ability to independently problem solve, prioritize, and manage your workload to meet deadlines, escalating appropriately when needed
• A team-first mentality with a genuine enthusiasm for fast-paced environments. You embrace change with resiliency and bring positivity and inclusivity to everything you do

Benefits:

• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals.
• Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.