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Priority Ambulance
Hospital CoordinatorPriority Ambulance • Lawrenceville, GA, United States
Hospital Coordinator

Hospital Coordinator

Priority Ambulance • Lawrenceville, GA, United States
13 days ago
Job type
  • Full-time
Job description

Hospital Coordinator

The Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customer service. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center.

Essential Duties and Responsibilities:

  • Knowledge and understanding of Central EMS Operations.
  • Knowledge and understanding of the designated hospital system's patient flow needs.
  • Knowledge of the Central EMS CAD and Statcall (if applicable)
  • Coordinate transportation between hospitals Central EMS
  • Monitor and document ETAs in Cad and Statcall (if applicable) and other systems
  • Communicate ETA updates to customer
  • Review trip history and internal notes to identify delays or recurring issues
  • Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems
  • Escalate recurring issues such as missed ETAs or incomplete trip documentation
  • Support problem-solving efforts for transport-related issues
  • Maintain high levels of customer service across all interactions
  • Ensure compliance with HIPAA, company policies, and confidentiality standards
  • Report documentation or compliance concerns to leadership
  • Perform additional duties as assigned

Prolonged periods of sitting

  • Ability to remain at workstation for extended durations
  • Frequent use of computer systems and communication tools

Attention to Detail

  • Organizational Skills
  • Customer Service Orientation
  • Problem-Solving Skills
  • Communication Skills
  • Adaptability to Shift Work
  • Commitment to Patient Safety and Compliance

Reports directly to the Director of Operations

Onsite at designated hospital Transfer Center

Fast-paced healthcare coordination environment

Frequent interaction with hospitals, dispatch teams

Required Qualifications:

  • Minimum 2 years of customer service experience (healthcare preferred)
  • Training and/or education in customer service or healthcare services
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Dispatcher or call-taking experience preferred but not required
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Hospital Coordinator • Lawrenceville, GA, United States

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