Registrar PT 24 WK

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Douglas, GA, United States (Part Time) Registrar POSITION SUMMARY Timely and accurate compilation of patient socio‑demographic and insurance data at the time of service. Arranges for the efficient and orderly admission of pediatric, adolescent, adult and geriatric patients to all entry points of admission. Makes patients and families aware of hospital policies and procedures. Effectively, yet professionally, requests and collects patient estimated balances, including co‑payments and deductibles. Ensures managed care requirements and pre‑certification/authorization needs are met prior to patient admission. Assists with the flow of data between physicians, their offices, nursing units, ancillary areas, business office services, insurance companies and patients while ensuring confidentiality is not breached. Exercises courtesy and patience while speaking with patients, families, co‑workers, employers, state agencies and others to maintain sound public relations. Complies with confidentiality guidelines in accordance with CRMC policies and procedures. Maintains regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety guidelines. QUALIFICATIONS Knowledge, Skills, and Abilities Reads and understands the English language. Ability to think critically and analytically with little or no supervision. Can work effectively in situations of high stress and conflict and communicate goals and outcomes. Can process information and prioritize. Possesses exceptional verbal and written communication skills. Possesses independent work habits, is self‑reliant and self‑directed. Can learn, adapt, and change as required by the job functions. Can maintain absolute confidentiality of material and information accessed and reviewed. Can move freely, reach, bend, and complete light lifting. Can use good body mechanics while performing daily job functions and follow specific OSHA guidelines. Can maintain attendance to meet standard job practices. Education High School Graduate or GED required. Vocational‑tech/college preferred. Must be able to efficiently master departmental competency within 45 days after employment. Experience Knowledge of third‑party payers, billing requirements and reimbursement methods, previous hospital/medical office experience. Previous data entry/programming or office coordinator experience highly preferred. CFC certification preferred. Prior billing/collections or financial counseling experience preferred. Knowledge of, or coursework in medical terminology is preferred. Interpersonal Skills Customer Service (face‑to‑face/interacting with the public) experience required. Effective professional communication skills. Proper written and spoken usage of the English language. Spanish bilingual highly desirable. Computer experience required (Microsoft Word and Excel). Ability to type 40+ WPM accurately and use the numpad. Analytical and organizational skills must be above average. Basic mathematical skills required. Other Qualifications Exposure to hazards (body fluid exposure level). Age of patient populations served: Infants 30 days – 1 year Children 1 – 12 years Adolescents 13 – 18 years Adults 19 – 70 years Geriatrics – 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Use scripting policies as an effective communication tool with customers. Greet patients in accordance with the department's script policy and procedure. Responsible and accountable for tasks necessary to properly identify and register into the patient processing system all patients presenting for admission. Ability to complete scheduling, registration, precertification, financial counseling, medical necessity checks effectively for all patient types in the HIS system. Distribute necessary paperwork and forms to each patient registered including information on Advanced Directives, Patient Rights and Responsibilities, and Important Message from Medicare with complete and detailed explanation. Keep abreast of current regulatory requirements, including all state, federal and JCAHO regulations. Stay up to date with requirements from each insurance payor (Medicare, Medicaid, Managed Care, Commercial or private payors, Tricare, etc.). Document all contact with patients, family, employers and third‑party payors. Ensure patient flow through the registration process is professional, patient friendly and within department established time standards. Facilitate patient paper flow for accurate and complete medical records, financial forms and patient admission to nursing or ancillary units. Obtain authorized signatures on all required forms (Conditions of Admission, Important Message from Medicare, etc…) Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders, determine proper patient processing according to physician orders, and appropriately enter the physician into the HIS system. Accurately transfer, discharge, place orders, etc. for patients according to doctor’s orders and established policies and procedures. Demonstrate ability to complete status changes, upgrades, system change requests according to policy and procedure. POS Collections Protect the financial standing of the hospital by appropriately determining financial responsibility. Contribute to department goals by making 100% of financial arrangements for each patient prior to services being performed. Review patient account history to establish acceptable payment arrangements, charity assistance or agency referral notifications. Refer accounts with bad debt history to the Patient Financial Services office or accounting representatives. Collect account deposits on patient estimated balances, co‑pays, co‑insurance and unpaid deductibles. Meet collection goals as outlined by departmental policy and procedure. Initiate medically needy applications for charity, catastrophic and indigent write‑offs. Refer potential Medicaid patients to Medicaid Benefit Specialists for screening processes. Review all responsible party demographics for useful collection purposes from all available sources (e.g., in‑house computer systems, credit reports, outside sources). Complete all necessary forms (write‑off sheets, promissory notes, receipts, credit card reports, ABNs, etc.). Forward to necessary departments, initiate medical necessity checks, and document encounters in the HIS system. Make daily deposits of money collected and receipts into the department safe according to policy and procedure. Explain all aspects of the billing account and procedure to a patient/guarantor. Accuracy, Insurance Billing and Precertification Maintain acceptable accuracy rate according to departmental guidelines. Meet with Education Coordinator weekly to discuss errors and seek ways to improve accuracy. Verify complete patient, guarantor and relative information. Make every attempt to ensure proper patient identification using all possible means including patient and guarantor social security number, legal name, date of birth and address. Adhere to Patient ID policy for identifying and updating patient information. Identify third‑party payor coverage, secure prior authorizations, referrals, notifications and precertification requirements prior to patient admission. Ensure fax notifications are complete. Maintain working knowledge of major third‑party payer regulations and compliance issues. Distribute appropriate information to patients according to pay source, including Medicare, Medicaid, and Champus. Obtain incorrect or missing information in the insurance processor and correct accounts appropriately according to guidelines. Obtain and verify insurance benefits and eligibility using patient/guarantor, insurance card or electronic means. Other Duties Follow proper chain of command for issues, complaints, etc. Demonstrate ability to respond appropriately to department and facility codes. Assist in orientation and training of new staff members. Help evaluate new staff member for readiness to fulfill job duties independently. Obtain room assignment from admissions nurse, patient care director or nursing unit according to doctor’s orders. Escort patients to ancillary service department after the registration process is completed. Ensure each patient admitted to a bed is escorted to ancillary services and to the nursing unit in a wheelchair. Perform switchboard duties according to department policies and procedures. Comply with Time and Attendance according to policy and procedure. Manage personal affairs to avoid conflicts with work. Schedule days off prior to posting of new schedule. Refill supplies in copier, printer, and fax machines at the end of each shift. Perform any other task requested from Supervisor or Management in a willing and positive manner. Hours – Must be flexible to work in different areas and locations as needed. This includes the ability to work all shifts, including nights, weekends and holidays. Available to come in at short notice and maintain an on‑call rotation. Expected to work 40 hours per week. Overtime is based on the demand and need of the department. HIS system, computer, fax, VOIP, phone system, headset system, speakers, billing and POS collections systems. #J-18808-Ljbffr