Senior NetSuite ERP Implementation Project Manager

Role Description

The Senior NetSuite ERP Implementation Project Manager for a 6-month contract to assess, stabilize, and drive forward an active NetSuite implementation for a health supplement business. The Senior NetSuite ERP Implementation Project Manager will join an implementation already in progress, determine the true current state, identify risks and gaps, organize priorities, and create a practical roadmap for short-term stabilization, medium-term execution, and long-term ERP maturity. The environment includes health supplements, sales operations, inventory, purchasing, item master data, fulfillment, finance, process controls, reporting, and related operational workflows. This is not a generic project coordination role. The right contractor must understand enough NetSuite, ERP implementation, inventory/process flow, and business operations to challenge assumptions, organize decision-making, and drive execution.

Key Objectives

• Current-State Assessment:
  • Determine what has been completed.
  • Identify what is partially complete.
  • Assess what is blocked.
  • Find out what has not started.
  • Resolve any outstanding decisions.
  • Check where business requirements and NetSuite configuration do not align.
  • Evaluate whether current plans support a realistic go-live.
• Short-Term Stabilization:
  • Establish implementation health assessment within the first 30 days.
  • Create a RAID log: risks, actions, issues, and decisions.
  • Develop a critical-path plan.
  • Set up a vendor accountability structure.
  • Define an internal ownership model.
  • Provide executive status reporting.
  • Create a 30/60/90-day recovery roadmap.
• Medium-Term Execution:
  • Drive implementation progress across finance and accounting.
  • Manage sales order processing.
  • Oversee inventory management.
  • Coordinate procurement and purchasing.
  • Govern item master data.
  • Supervise fulfillment and warehouse processes.
  • Develop reporting and dashboards.
  • Manage roles, permissions, and approval workflows.
  • Facilitate data migration.
  • Handle integrations.
  • Coordinate user acceptance testing.
  • Prepare for cutover and go-live readiness.
• Long-Term ERP Readiness:
  • Define post-go-live support model.
  • Create a hypercare plan.
  • Establish enhancement backlog.
  • Identify process ownership.
  • Develop reporting roadmap.
  • Implement data governance.
  • Set operational controls.
  • Assess long-term NetSuite support needs.

Primary Responsibilities

• Lead the assessment and stabilization of the NetSuite implementation.
• Review project plans, SOWs, vendor deliverables, configuration status, open issues, testing status, data migration plans, and business requirements.
• Facilitate discovery sessions with finance, sales, operations, inventory, procurement, warehouse, quality, customer service, IT, and leadership.
• Translate business needs into clear NetSuite workstreams, owners, milestones, and deliverables.
• Identify scope gaps, process gaps, configuration risks, reporting gaps, and operational readiness issues.
• Manage implementation partner activities and hold vendors accountable for deliverables.
• Build and maintain a realistic project plan.
• Maintain issue, risk, decision, dependency, and change-control logs.
• Coordinate UAT planning, test scripts, defect tracking, retesting, and business signoff.
• Support data migration planning and validation.
• Support cutover planning and go/no-go decision-making.
• Provide concise executive-level status reporting.
• Escalate risks early and clearly.
• Help the company move from implementation uncertainty to a controlled execution path.

Relevant Business Processes

• Lead/opportunity to quote/order.
• Sales order to fulfillment.
• Procure-to-pay.
• Inventory receiving and adjustments.
• Item setup and item master governance.
• Lot/batch tracking where applicable.
• Inventory costing and reconciliation.
• Returns, credits, RMAs, and customer service workflows.
• Financial close and reporting.
• Operational reporting and dashboards.
• Quality-sensitive or regulated product workflows.

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems or Business Administration.
• 5+ years of ERP implementation project management experience.
• 3+ years of NetSuite implementation experience.
• Experience joining an implementation already in progress.
• Strong understanding of NetSuite ERP business processes.
• Experience with sales, inventory, purchasing, fulfillment, finance, reporting, and operational workflows.
• Ability to assess unclear or incomplete project status and create an executable recovery plan.
• Experience managing third-party implementation partners.
• Strong executive communication skills.
• Strong documentation and project governance discipline.
• Experience with UAT, cutover, data migration, defect management, and go-live readiness.

Preferred Requirements

• NetSuite certification.
• PMP or similar project/program management certification.
• Experience in supplements, CPG, food/beverage, manufacturing, distribution, or life sciences.
• Experience with lot tracking, inventory controls, quality holds, production records, labeling, warehouse processes, or regulated product environments.
• Experience with integrations involving ecommerce, EDI, 3PL, WMS, QMS, CRM, BI/reporting, or middleware platforms.
• Familiarity with systems such as MasterControl, SPS Commerce, Celigo, Boomi, Shopify, Amazon, Salesforce, or similar platforms.