Location: Hybrid - preferably based in NYC (must be based in one of the following states: CA, FL, GA, HI, IL, MN, MO, NJ, NY, WA) Reports to: CEO About Us Rising Tide Dental is a fast-growing Dental Support Organization (DSO) seeking a highly organized and proactive Vice President of Operations (VPO) to lead our Operations Team of Regional Managers. This role is ideal for someone who thrives in a dynamic environment, enjoys variety, and wants to make a meaningful impact in the dental industry. We are a growing Dental Service Organization (DSO) supporting a network of practices focused on delivering high-quality patient care and strong operational performance. Our model combines clinical autonomy with centralized support, allowing our practices to scale efficiently while maintaining a patient-first culture. The Opportunity We’re looking for a Vice President of Operations to lead and scale our multi-site operations. This role sits at the intersection of strategy and execution—you’ll drive performance across practices while building the systems, leaders, and accountability needed to sustain growth. This is not a purely strategic role. The right person will be equally comfortable in a dashboard review with the CEO and in the field coaching a Regional Manager or troubleshooting practice-level challenges. What You’ll Do Operational Leadership Oversee performance across all supported practices, with accountability for revenue, EBITDA, patient experience, and team engagement Build and manage a team of Regional Managers / Directors of Operations Establish clear operating rhythms (KPIs, scorecards, cadence of accountability) Growth & Scaling Partner with executive leadership on growth strategy, including acquisitions and de novos Lead operational onboarding and integration of new practices Identify and implement scalable systems and process improvements Practice Performance Analyze key metrics (production, collections, hygiene reappointment, case acceptance, labor costs) and drive action plans Standardize best practices across locations without over-centralizing Partner with clinical leadership to ensure alignment between operations and patient care Leadership Development Coach and develop Regional Managers and Practice Leaders Build a culture of accountability, ownership, and continuous improvement Support succession planning and bench strength across the organization Cross-Functional Partnership Collaborate closely with HR, finance, revenue cycle, and marketing Ensure alignment between field operations and corporate initiatives Translate strategy into clear, executable plans at the practice level What We’re Looking For 8–12+ years of multi-site operations leadership experience (DSO, healthcare, retail, or similar) Up to 45% time spent traveling Proven experience leading through Regional / District Managers Experience scaling operations in a high-growth or PE-backed environment preferred Ability to balance standardization with flexibility across practices High ownership mindset with a willingness to be hands‑on when needed Strong communication and influence skills across all levels of the organization What Success Looks Like Strong, accountable regional leadership team Smooth integration of new acquisitions Improved patient and employee experience Why Join Us Opportunity to shape and scale a growing DSO platform High visibility and partnership with executive leadership Ability to build systems, teams, and culture from the ground up #J-18808-Ljbffr
Vice President Operations • New York, NY, United States
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